What is Nexi

Nexi - a Visa or Mastercard co-branded product - is one of the best-known and most commonly used Italian credit cards. Every credit card with the ‘Verified by Visa’ or ‘MasterCard SecureCode’ logo can be safely used for online payments.

How Nexi works

Nexi payments are processed through the Visa or Mastercard gateway.

How to activate Nexi?

For Nexi to be available as a payment method on the payment page of MultiSafepay, the following are required:

  1. The Visa or Mastercard gateway needs to be enabled
  2. The locale needs to be it_IT (Italy) in the transaction call received by MultiSafepay.

The locale is leading in this to show the desired payment method Nexi on the payment page of MultiSafepay.

Upon adding Nexi as payment method on the checkout page, you can download the Nexi logo from MultiSafepay’s collection and upload it to your ecommerce platform.

How to refund a Nexi transaction?

Nexi transactions can be refunded to the customer within 180 days.

Please follow these steps to refund a Nexi transaction:

  1. Login into your MultiSafepay Control
  2. Select transaction -> transaction
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm.

MultiSafepay does not allow you to refund more than the stated amount of the original transaction. Moreover, no credit card scheme allows refunds of more than the original transaction amount.

Please note that credit card payments that are refunded by the merchant to the customer, will be sent to the card issuing bank and its partners within 1 business day by MultiSafepay. Whether or not the refund will be visible to the customer depends on the reports, statements and online tools that are made available by the issuing bank.


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