Dankort

Dankort

What is Dankort

Dankort - a Visa co-branded product - is one of the best-known and most commonly used Danish credit cards. Every credit card with the ‘Verified by Visa’ logo can be safely used for online payments.

How Dankort works

Dankort payments are processed through the Visa gateway.

How to activate Dankort?

For Dankort to be available as a payment method on the payment page of MultiSafepay, the following are required:

1. The Visa gateway needs to be enabled
2. The locale needs to be da_DK (Denmark) in the transaction call received by MultiSafepay.

The locale is leading in this to show the desired payment method Dankort on the payment page of MultiSafepay.

Upon adding Dankort as payment method on the checkout page, you can download the Dankort logo from MultiSafepay’s collection and upload it to your ecommerce platform.

How to refund a Dankort transaction?

Dankort (Visa) transactions can be refunded to the customer within 180 days.

Please follow these steps to refund a Dankort transaction:

1. Login into your MultiSafepay Control
2. Select transaction -> transaction
3. Find the transaction through search
4. Open transaction
5. Select refund
6. Fill in the amount that you want to refund to the customer
   
7. Confirm.

MultiSafepay does not allow you to refund more than the stated amount of the original transaction. Moreover, no credit card scheme allows refunds of more than the original transaction amount.

Please note that credit card payments that are refunded by the merchant to the customer, will be sent to the card issuing bank and its partners within 1 business day by MultiSafepay. Whether or not the refund will be visible to the customer depends on the reports, statements and online tools that are made available by the issuing bank.