Customers who disagree with or do not recognise a transaction that is charged to their credit card can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme (e.g. Mastercard or Visa) will notify MultiSafepay and reclaim the transaction amount from the merchant.
A cardholder can claim a chargeback for a minimum of 180 days after the purchase based on their customer rights given by the card scheme (Visa, Mastercard or American Express).
For more information about chargebacks, please visit our chargeback documentation