Chargebacks


What is a chargeback?

Customers who disagree with or do not recognise a transaction that is charged to their credit card can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme (e.g. Mastercard or Visa) will notify MultiSafepay and reclaim the transaction amount from the merchant.

What is a retrieval?

If a customer does not recognise a transaction that is charged, the cardholder …

Dispute Chargeback?

For questions or providing documentation you can submit your email to [email protected]

Customers who disagree with or do not recognize a transaction that is charged to their credit card can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme (e.g. Mastercard or Visa) will notify MultiSafepay and reclaim the transaction amount from the merchant.

Visa …

Other languages

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