An online banking payment method of two of Belgium’s largest banks: CBC which serves the French speaking population, and KBC which serves the Dutch-speaking population.

The payment method functions the same for both the CBC branch and the KBC branch. However, MultiSafepay’s payment gateway includes the branches as separate options because customers of one branch can’t pay through the other.

See how CBC/KBC can help your business!


Countries Belgium
Currencies EUR
Chargebacks No
Refunds Full and partial
(1 business day after payment is completed)
Supports Second Chance
Transactions expire after 5 days

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to their bank. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The transaction was cancelled by you or the customer. Void Void
The customer didn’t complete payment within 5 days. Expired Expired
Refund initiated. Initialized Initialized
Refund complete. Completed Completed

Note: If the customer doesn’t click the Return to website button, MultiSafepay doesn’t receive an update and the transaction status remains Initialized.
We import our bank statements daily and match all incoming payments.

Note: MultiSafepay doesn’t automatically receive the customer’s IBAN when a transaction is completed, but we import our bank statements daily. All incoming payments are then completed.

Activation and integration

Activation Enable in your dashboard
Checkout options Payment pages (current version only)
Testing Test payment details
API Create order > Banking order
Examples > CBC/KBC direct/redirect


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.