An online banking payment method of two of Belgium’s largest banks: CBC which serves the French speaking population, and KBC which serves the Dutch-speaking population.
The payment method functions the same for both the CBC branch and the KBC branch. However, MultiSafepay’s payment gateway includes the branches as separate options because customers of one branch can’t pay through the other.
|Refunds||Full and partial
(1 business day after payment is completed)
|Transactions expire after||5 days|
This diagram shows the flow for a successful transaction. Click to magnify.
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see Payment statuses.
|Payments||Order status||Transaction status|
|The customer has been redirected to their bank.||Initialized||Initialized|
|MultiSafepay has collected payment.||Completed||Completed|
|The transaction was cancelled by you or the customer.||Void||Void|
|The customer didn’t complete payment within 5 days.||Expired||Expired|
Note: If the customer doesn’t click the Return to website button, MultiSafepay doesn’t receive an update and the transaction status remains Initialized.
We import our bank statements daily and match all incoming payments.
Note: MultiSafepay doesn’t automatically receive the customer’s IBAN when a transaction is completed, but we import our bank statements daily. All incoming payments are then completed.
|Activation||Enable in your dashboard|
|Checkout options||Payment pages (current version only)|
|Testing||Test payment details|
|API||Create order > Banking order
Examples > CBC/KBC direct/redirect