How to refund a Betaalplan transaction?

There are two ways to refund a Betaalplan transaction in the MultiSafepay Control.

In both cases of a refund, only an amount will be refunded if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place.

Full transaction refund / cancel order

The transaction can be fully refunded by the refund option.

  1. Go to transactions in the MultiSafepay Control and select transaction overview.
  2. With the search function you can find the transaction
  3. Click on the transaction to open it
  4. Select refund order
  5. Full refund
  6. Save

The transaction is canceled.

Partial refund

The transaction can be partially refunded.

  1. Go to transactions in your MultiSafepay Control and select transaction overview.
  2. With the search function you can find the transaction
  3. Click on the transaction to open it
  4. Select refund order
  5. Fill in the amount that you want to return to the consumer
  6. Save

The amount is deducted from the transaction. The refund will always be linked to the original transaction under the related transactions.

In most plugins you can also refund. See the Plugin FAQ for more information.

Once the refund is confirmed, there is no possibility to reverse the refund.