Betaalplan

Betaalplan, What is it?

Betaalplan is a pay after delivery service that allows the customer to pay-off a purchase in monthly installments.

Betaalplan emails the customer an invoice to fulfill the monthly payments.

Currently MultiSafepay offers Betaalplan online for the Netherlands only.

Betaalplan, How does it work?

The customer

Betaalplan is an online payment method that allows the customer to pay a transaction after receiving the purchase. The customer only pays for the articles retained. When the process for returns are taking too long to verify, the collection period can be paused by placing it on hold. This can only be done via Betaalplan.

  • If the customer’s transaction is not accepted by Betaalplan, the customer must contact Betaalplan himself due to privacy compliance rules.

  • When a Betaalplan transaction is uncleared, Betaalplan will authorize or decline the transaction.

When a transaction has been accepted, the risk of the merchant is secured as Betaalplan has taken it fully and they will contact the customer to pay the order. The customer can select a pay-off period which fits best to fulfill the monthly payment to Betaalplan.

Shipped status.

When receiving a transaction with Betaalplan as payment method, it is important to take the following steps.

If you agree with the received transaction (by actually sending the goods), you can change the order status from completed to shipped. More importantly, this allows Betaalplan to start billing the customer. Betaalplan will guarantee the payout of the transaction.

If you do not change the order status to shipped, the order will eventually be canceled.

  • The shipped status is therefore important for invoicing the customer and the payout of the transaction on your MultiSafepay balance.

Payout Betaalplan transaction.

The payout of a Betaalplan transaction will be added onto your MultiSafepay Control balance once received from Betaalplan. MultiSafepay will processes the payout from a Betaalplan transaction within 5 working days.

Betaalplan transaction flow

Order Status Financial Status Description
Uncleared Uncleared When a Betaalplan transaction is marked with the status uncleared, Betaalplan will authorize or decline the transaction. No action is required.
Uncleared Initialized A payment has been initiated, but no payment has been received yet.
Completed Uncleared A successful Betaalplan transaction has been received.
Shipped Uncleared A Capture has been send to Betaalplan, the transaction has been confirmed. An invoice will be send to the customer and your payout is guaranteed.
Shipped Completed Payout of a Betaalplan transaction has been received and added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected by Betaalplan. Behind the declined status in your MultiSafepay Control, the reason of rejection is shown.
Void Canceled Transaction has been canceled.
Expired Expired When no action is being taken when receiving a transaction with the payment method Betaalplan, the transaction will automatically expire.

Betaalplan transaction, refund status flow

Order Status Financial Status Description
reserved reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method Betaalplan.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Betaalplan.

  • The days and seconds active does not apply to the payment method Betaalplan. This is because the payment method is a post payment method. As a result, it has a different payment flow and the setting of a days or seconds active will have no influence.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • The payment method Betaalplan processes the currency Euros (EUR).

  • Betaalplan is currently offered in the Netherlands only.

How to activate Betaalplan

Qualification criteria of Betaalplan and MultiSafepay

In order to be able to offer Betaalplan as a payment method within your MultiSafepay Control, certain criteria need to be met.

Only following Merchants are eligible for Betaalplan:

  1. Organizations with a Dutch Chamber of Commerce registration (no exceptions possible)
  2. Organization yearly turnover >€500.000 (lower yearly turnover is possible upon agreement with Santander)
  3. Selling goods and/or services to European citizens with a residence/ delivery address in Netherlands (no exceptions possible)
  4. Betaalplan is available for orders from €250, with a maximum of €1000 per customer.

In addition to Betaalplan, MultiSafepay requires following:

  1. Merchant can connect to MultiSafepay by available connection methods (API and plugins, see overview).

Enable Betaalplan as payment method.

The activation of the payment method Betaalplan is depending on the current connection. >Note: We recommend to you at all times to first check whether a connection with MultiSafepay and Santander is a possibility. Contact your account manager at MultiSafepay or contact our sales department.

An account with MultiSafepay, but not with Santander.

When having a MultiSafepay Control, apply for the payment method Betaalplan through contacting your account manager at MultiSafepay.
When you are eligible for the payment method Betaalplan, your account manager at MultiSafepay will start the application of the payment method Betaalplan at Santander.

No account with MultiSafepay and Santander.

We advise you to first open an account with MultiSafepay if you do not yet have an account with either of us. MultiSafepay will submit the application for the payment method Betaalplan at Santander during the screening of your account at MultiSafepay.

We recommend you at all times to first check whether a connection with MultiSafepay and Santander is a possibility. Contact your account manager at MultiSafepay or contact our sales department.

An account with Santander, but not with MultiSafepay

Apply for a MultiSafepay Control online or contact our sales department for further information. In case Santander already has an active working relation with a Merchant for any of their other products, such Merchant is considered to be a client of Santander.

Currently Betaalplan online is only supported by MultiSafepay.

How to refund a Betaalplan transaction

There are two ways to refund a Betaalplan transaction in the MultiSafepay Control.

In both cases of a refund, only an amount will be refunded if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place.

Full transaction refund / cancel order

The transaction can be fully refunded by the refund option.

  1. Go to transactions in the MultiSafepay Control and select transaction overview.
  2. With the search function you can find the transaction
  3. Click on the transaction to open it
  4. Select refund order
  5. Full refund
  6. Save.

The transaction is canceled.

Partial refund

The transaction can be partially refunded.

  1. Go to transactions in your MultiSafepay Control and select transaction overview
  2. With the search function you can find the transaction
  3. Click on the transaction to open it
  4. Select refund order
  5. Fill in the amount that you want to return to the customer
  6. Save.

The amount is deducted from the transaction. The refund will always be linked to the original transaction under the related transactions.

In most plugins you can also refund. See the Plugin FAQ for more information.

Once the refund is confirmed, there is no possibility to reverse the refund.