Betaal per Maand payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
sequenceDiagram
autonumber
participant C as Customer
participant Mu as MultiSafepay
participant S as Santander
participant Me as Merchant
C->>Mu: Selects Betaal per Maand at checkout
alt Redirect flow
Mu->>C: Redirects briefly to payment page,
then to Santander else Direct flow Mu->>C: Redirects to Santander end S->>Mu: Authorizes the payment Mu->>S: Captures the funds Me->>C: Ships the order Note over Me,C: Manually change the order status to Shipped. Me->>Mu: Provides track & trace code Mu->>S: Forwards track & trace code S->>C: Sends invoice (settlement is now guaranteed) C->>S: Selects payment period and method, and completes payment S->>Mu: Transfers funds within 5 business days
of Shipped status Mu->>Me: Settles funds within 5 business days
then to Santander else Direct flow Mu->>C: Redirects to Santander end S->>Mu: Authorizes the payment Mu->>S: Captures the funds Me->>C: Ships the order Note over Me,C: Manually change the order status to Shipped. Me->>Mu: Provides track & trace code Mu->>S: Forwards track & trace code S->>C: Sends invoice (settlement is now guaranteed) C->>S: Selects payment period and method, and completes payment S->>Mu: Transfers funds within 5 business days
of Shipped status Mu->>Me: Settles funds within 5 business days
Payment statuses
About order and transaction statuses
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see About MultiSafepay statuses.
| Payments | Order status | Transaction status |
|---|---|---|
| The customer has been redirected to Santander. To cancel, email [email protected] |
Initialized | Initialized |
| The customer has completed the pre-form and Santander is authorizing the transaction. | Uncleared | Initialized |
| Santander has authorized the transaction and the funds are awaiting capture. You can no longer cancel. You can only refund. |
Completed | Uncleared |
| Important: - Manually change the order status to Shipped. - Send us the track-and-trace code. You must ship to receive payment. |
Shipped | Uncleared |
| MultiSafepay has collected payment. | Shipped | Completed |
| Santander declined the transaction. They only provide the reason directly to the customer, for privacy and compliance reasons. |
Declined | Declined |
| You cancelled the transaction before capture. | Void | Void |
| The customer didn’t complete payment or the funds weren’t captured within 1 day. | Expired | Expired |
| Refunds | ||
| Refund initiated. | Reserved | Reserved |
| Refund complete. | Completed | Completed |
Feedback
Propose a change on GitHub
or
send an email to [email protected]
Other languages
For an explanation in another language, contact your account manager.