Changing orders before shipment

To change a Betaal per Maand order between approval from Santander and shipment, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transaction overview.
  3. Search for the transaction and click to open the Transaction details page.
  4. Under Order summary, click Change order status.
  5. Change the status of the initial order to Shipped, and then add a Memo.
  6. Refund the required amount fully or partially. See Processing refunds.

You cannot increase the amount of the initial order by default. Email a request to [email protected]


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.