Changing the order status from Completed to Shipped prevents the order expiring, and triggers Betaal per Maand to invoice the customer and transfer the funds to MultiSafepay.
To change the order status in your MultiSafepay account, follow these steps:
At this point, you also need to provide the track-and-trace code.
If you change the order status to Shipped in your backend, some MultiSafepay plugins can pass the updated status to your MultiSafepay account automatically:
For other MultiSafepay plugins, you can forward the status via our API by making a
PATCH /orders request.
Some third-party plugins may not support forwarding the status via our API.
See API reference – Update an order.
Buy now pay later methods let customers pay only for items they keep from an order. This means sometimes customers return products.
If the return process takes too long to verify, you can pauze the collection period for 2 to 4 weeks. Contact Betaal per Maand.
To change a Betaal per Maand order between approval from Santander and shipment, follow these steps:
You cannot increase the amount of the initial order by default. Email requests to your account manager at [email protected]
The customer’s first and last name, and the delivery details must be at least 2 characters long. Anything shorter can cause errors. We recommend always requiring full names, not initials, abbreviations, or acronyms.
You can provide track-and-trace codes to MultiSafepay: