Betaal per Maand


Betaal per Maand is an online payment method in collaboration with Santander. Customers pay for orders after receiving them as a one-off payment or in monthly installments. They are only charged for the items they keep from the order. Betaal per Maand bears the risk and guarantees settlement. MultiSafepay is the only payment service provider that supports Betaal per Maand online.

User guide

Changing order status to Shipped

Changing the order status from Completed to Shipped prevents the order expiring, and triggers Betaal per Maand to invoice the customer and transfer the funds to MultiSafepay.

In your MultiSafepay account

To change the order status in your MultiSafepay account, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Transactions > Transactions overview.
  3. Search for the transaction, and click to open the Transaction details page.
  4. Under Order details, click Change order status.
  5. Change the status to Shipped.
  6. Send the customer the Track & Trace details, if relevant.

At this point, you also need to provide the track-and-trace code.

In your backend

If you change the order status to Shipped in your backend, some MultiSafepay plugins can pass the updated status to your MultiSafepay account automatically:

  • Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
  • Shopware 5: When you set the order to Delivered in your backend.

For other MultiSafepay plugins, you can forward the status via our API by making a PATCH /orders request.

Some third-party plugins may not support forwarding the status via our API.

See API reference – Update an order.

Pauzing the collection period

Buy now pay later methods let customers pay only for items they keep from an order. This means sometimes customers return products.

If the return process takes too long to verify, you can pauze the collection period for 2 to 4 weeks. Contact Betaal per Maand.

Changing orders before shipment

To change a Betaal per Maand order between approval from Santander and shipment, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Transactions > Transaction overview.
  3. Search for the transaction and click to open the Transaction details page.
  4. Under Order summary, click Change order status.
  5. Change the status of the initial order to Shipped, and then add a Memo.
  6. Refund the required amount fully or partially. See Processing refunds.

You cannot increase the amount of the initial order by default. Email requests to your account manager at [email protected]

Known errors

The customer’s first and last name, and the delivery details must be at least 2 characters long. Anything shorter can cause errors. We recommend always requiring full names, not initials, abbreviations, or acronyms.

Providing track-and-trace codes

You can provide track-and-trace codes to MultiSafepay:

Feedback

Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.