Betaal per Maand


Betaal per Maand is a MultiSafepay pay later method for large amounts in collaboration with Santander.

User guide

Pauzing the collection period

Buy now pay later methods let customers pay only for items they keep from an order. This means sometimes customers return products.

If the return process takes too long to verify, you can pauze the collection period for 2 to 4 weeks. Contact Betaal per Maand.

Changing orders before shipment

To change a Betaal per Maand order between approval from Santander and shipment, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transaction overview.
  3. Search for the transaction and click to open the Transaction details page.
  4. Under Order summary, click Change order status.
  5. Change the status of the initial order to Shipped, and then add a Memo.
  6. Refund the required amount fully or partially. See Processing refunds.

You cannot increase the amount of the initial order by default. Email a request to [email protected]

Known errors

The customer’s first and last name, and the delivery details must be at least 2 characters long. Anything shorter can cause errors. We recommend always requiring full names, not initials, abbreviations, or acronyms.

Providing track-and-trace codes

You can provide track-and-trace codes to MultiSafepay:

Feedback

Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.