Belfius payment flow


This diagram shows the flow for a successful transaction.

 

Direct flow The customer is redirected straight to their online banking environment.
Redirect flow The customer is redirected first to a MultiSafepay payment page, and then to their online banking environment.

Payment statuses

About order and transaction statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see About MultiSafepay statuses.

Description Order status Transaction status
The customer has initiated a transaction. Initialized Initialized
The transaction is complete. Completed Completed
The transaction was cancelled. Void Cancelled
The customer didn’t complete payment within 5 days and the transaction expired. Expired Expired
Note: If the customer doesn’t click the Return to website button, MultiSafepay doesn’t receive an update and the transaction status remains Initialized.
We import our bank statements daily and finalize all incoming payments.

Refund statuses

Description Order status Transaction status
The customer has requested a refund. Reserved Reserved
The refund is complete. Completed Completed

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Other languages

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