Belfius, What is it?

Belfius is a banking payment method, meaning a customer has a bank account at Belfius and can use Belfius as a payment method. Therefore, customers pay through their familiar banking environment.

Belfius, How does it work?

Belfius is a banking payment method, meaning a customer has a bank account at Belfius and can use Belfius as a payment method. Belfius is pretty similar to any bank payment. A customer chooses to pay with Belfius, authenticates their account, and confirms to pay.

The payment method Belfius can only be processed on our new Payment page starting with PayV2.

In case a customer makes a successful payment but does not press the button to return to the webshop, we do not receive the status update and therefore the transaction status remains initialized. However, we import our bank statements daily and all incoming payments which have not been completed yet will then be completed.

Belfius transaction flow

Belfius transaction, refund status flow

Full API reference on the payment method Belfius.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Belfius.

• The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.
  
  Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

• The payment method Belfius processes the currency Euros (EUR).

How to activate Belfius

Belfius is an standard payment method.

The payment method Belfius can be activated in your MultiSafepay Control under settings -> payment methods.
Enable Belfius as payment method in your ecommerce platform to finalize the activation.

The payment method Belfius can only be processed on our new Payment page starting with PayV2.

If Belfius is not visible as a payment method in your MultiSafepay Control, you can contact the support department at [email protected] to assist you further.

Note: Before a payment method is activated, check whether the payment method is supported by your ecommerce platform and your MultiSafepay Control.

How to refund a Belfius transaction

Please follow the following steps to refund a Belfius transaction.

1. Select transaction -> transaction overview in your MultiSafepay Control
2. Find the transaction through search
3. Open transaction
4. Select refund
5. Fill in the amount that you want to refund to the customer.
6. Confirm the refund

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

The transaction and order status are now initialized, as long as the transaction and order status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Note: outgoing payments will not be processed if your MultiSafepay balance is insufficient.

We do not automatically receive the IBAN when a transaction is completed.
However, we import our bank statements daily and all incoming payments which have not been completed yet will then be completed. Refunds can therefore be done after 1 business day.

When you are not able to refund a Belfius transaction, contact our support department at [email protected] to assist you further.