How to refund a Belfius transaction


Request refund

An IBAN is not automatically received when a transaction is marked with the status completed. However, we import our bank statements daily and all incoming payments which have not yet been completed will then be finalized. Refunds can therefore be done after 1 business day.

Please follow these steps to refund a Belfius transaction:

  1. Login into your MultiSafepay Control
  2. Select transaction -> transaction overview
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm the refund.
  • Refunding more than the stated amount of the original transaction is possible with Belfius (e.g. refunding the return costs incurred by the customer). More information is available on our refund more than original amount page. Please bear in mind that by default, MultiSafepay does not allow refunds larger than the original transaction amount and that this needs to be changed in your MultiSafepay Control

  • The transaction status is now initialized. As long as the transaction status is marked as initialized, the refund can be cancelled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will only be processed if your balance on your MultiSafepay Control is sufficient.

In the event of a failed Belfius refund, please contact our support team at [email protected] to assist you.