How to refund a Bank transfer transaction

The refund of a transaction with the payment methods bank transfer can be processed from the MultiSafepay Control.

Please follow the following steps:

  1. Select Transactions -> Transaction overview
  2. Find the transaction through search
  3. Open the transaction
  4. Select refund
  5. Fill in the amount that you are going to refund to the customer.
  6. Confirm.

MultiSafepay does not allow you to refund more than the stated amount of the original transaction.

The transaction status is now initialized, as long as the transaction status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will only be processed if your balance on your MultiSafepay Control is sufficient.