Bank transfer, How does it work?

When the customer selects Bank transfer as payment method, the bank account details of MultiSafepay will be sent by email. Depending on the settings, the email with the necessary bank account details will be sent by MultiSafepay or by your ecommerce platform. The email will be sent to the email address provided by the customer when placing the order.

When the transaction with Bank transfer as payment method is confirmed by the customer, the transaction will be visible in your transaction overview with the status initialized. The customer needs to transfer the payment from his or her bank to the bank account of MultiSafepay. This can be done through an online banking account or possibly manually via a bank teller.

  • It can take from 1 to 3 business days for the funds to appear in the receiving account.

After we receive the payment on one of our bank accounts with the proper amount and reference, we can match the payment with the transaction and a completed notification will be sent to the MultiSafepay Control and ecommerce platform.

  • When MultiSafepay receives a Bank transfer payment that has incorrect data and/or amount, the payment will not be linked to the outstanding transaction but will be reimbursed to the customer_.

Banktransfer transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Banktransfer transaction has been received and the funds will be added to your MultiSafepay Control balance.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Banktransfer transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method Bank transfer.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Bank transfer.

  • The days and seconds active does not apply to the payment method Bank transfer. The customer processes the payment from his/her own banking environment. As a result, it has a different payment flow and the setting of a days or seconds active will have no influence.

    However, the payment link that is provided in the Bank transfer email to the customer can be adjusted by setting a days_active or seconds_active. Meaning, that the transaction with the Bank transfer as payment method is active for 60 days, while the payment link expires after 30 days by default.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • A Bank transfer transaction will be valid for 60 days. If you want to make changes in the validation of the payment method Bank transfer, check whether this is possible in your ecommerce platform.

  • The payment method Bank transfer is able to process the following currencies

    Euros (EUR)

    Pounds (GBP)

    Czech koruna (CZK)

    Hungarian forint (HUF)

    Polish złoty (PLN)