Please follow the following steps to refund a Bancontact transaction.
- Login at your MultiSafepay Control
- Select transaction -> transaction
- Find the transaction through search
- Open transaction
- Select refund
- Fill in the amount that you want to refund to the customer
MultiSafepay does not allow for you to refund more than the stated amount of the original transaction
- Confirm the refund.
The transaction status is now initialized, as long as the transaction status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.
A refund will only be processed if your balance on your MultiSafepay Control is sufficient.
When you are not able to refund a Bancontact transaction, contact our support [email protected] to assist you further.