Bancontact, What is it?

Over 80% of Belgian webshops offer Bancontact as a payment option.

Payments are done using the mobile banking app or online.

Bancontact is supported for Belgium only.

Bancontact, How does it work?

A customer chooses to pay with Bancontact, authenticates their account, and confirms to pay.

Once a payment is completed the payout is guaranteed and can not be reversed by the customer.

Bancontact transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Bancontact transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Bancontact transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method Bancontact.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Bancontact.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.
    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • The payment method Bancontact processes the currency Euros (EUR).

How to activate Bancontact

Bancontact is an standard payment method.

The payment method Bancontact can be activated in your MultiSafepay Control under settings -> payment methods.
Enable Bancontact as payment method in your ecommerce platform to finalize the activation.

How to refund a Bancontact transaction

Please follow the following steps to refund a Bancontact transaction.

  1. Login at your MultiSafepay Control
  2. Select transaction -> transaction
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm the refund.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

The transaction status is now initialized, as long as the transaction status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will only be processed if your balance on your MultiSafepay Control is sufficient.

When you are not able to refund a Bancontact transaction, contact our support [email protected] to assist you further.