Alipay is a leading global payment method that lets Chinese customers link their credit card or bank account to a digital wallet. It supports online, QR, and contactless POS payments, as well as international money transfers.

For Chinese customers, Alipay accounts are verified and linked to their Chinese bank account. Since 2021, non-Chinese customers can also pay with Alipay using the Tour Pass.

See how Alipay can benefit your business!


Countries Worldwide
Currencies EUR, USD (currency conversion in EUR only)
Chargebacks No
Refunds Full and partial refunds, discounts, API refunds
Payment features Second Chance
Transactions expire after 5 hours

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to Alipay. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The customer didn’t complete payment within 5¬†hours, or it was cancelled. Expired Expired
Refund initiated. Reserved Reserved
Refund complete. Completed Completed

Activation and integration

Activation Apply to MultiSafepay
Checkout options Payment pages (current version only)
Testing Test payment details
API Create order > Wallet order
Examples > Alipay direct/redirect
Ready-made integrations Supported in all ready-made integrations (direct), except PrestaShop 1.6, OsCommerce, and Zen Cart.


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Other languages

For an explanation in another language, contact your account manager.