Alipay, What is it?

Alipay is a third-party mobile and online payment platform established in China. Alipay has gone through an amazing growth in the last years and fastly becoming one of the largest payment methods for the Chinese market.

For any company with a Chinese target audience and international growth ambitions, Alipay is a highly recommended payment method.

Alipay, How does it work?

Alipay is wallet based payment method. A customer connects there credit card or bank account details to an Alipay account to create a wallet system. They can easily process payments from within their Alipay account.

When the customer selects Alipay as payment method, the customer has the possibility to pay through a QR code using the Alipay app or by filling in their Alipay account details.

If the transaction is approved by Alipay, the transaction status will change to Completed and MultiSafepay will add the funds to the balance of your MultiSafepay Control.

Alipay transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Alipay transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Alipay transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method Alipay.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Alipay.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.
    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • The payment method Alipay processes the currency Euros (EUR).

  • Alipay is a Chinese payment method. The currency conversion is processed in Euros (EUR) only.

How to activate Alipay

Note: Before applying for the payment method Alipay, check with your account manager at MultiSafepay if you are eligible for the payment method.

Alipay is an additional payment method. Therefore, an application is required. Submit your request by contacting your account manager or contact us at [email protected]

How to refund an Alipay transaction

Please follow the following steps to refund an Alipay transaction.

  1. Select transaction -> transaction overview in your MultiSafepay Control
  2. Find the transaction through search
  3. Open transaction
  4. Select refund
  5. Fill in the amount that you want to refund to the customer
    MultiSafepay does not allow you to refund more than the stated amount of the original transaction
  6. Confirm the refund.

The transaction and order status are now initialized, as long as the transaction and order status are marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly.

The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Outgoing payments will not be processed if your MultiSafepay balance is insufficient.

When you are not able to refund a Alipay transaction, contact our support department at [email protected] to assist you further.