How to refund an AfterPay transaction

There are 3 ways to refund a AfterPay transaction in the MultiSafepay Control.

In all three cases of a refund, only an amount will be refunded if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place.

Full refund

The transaction can be fully refunded by the refund option.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Full refund
  7. Save

The transaction is canceled.

Partial refund

The Transaction can be partially refunded in the checkout editor.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Edit
  7. Choose the article(s) you want to deduct from the order
  8. Save

The transaction shows the credited article with the deducted amount added to the transaction. A new payment link is generated and sent to the customer with the adjusted invoice.

Add a discount

Instead of deleting an article in the checkout editor you may want to add a discount.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Choose edit
  7. Add the discount as a new article in the checkout editor. For example, -1 -> discount -> amount -> VAT
  8. Add the new order line to the order to deduct the amount given as a discount.
  9. Save

The discount is added to the transaction. A new payment link is generated and sent to the customer with the adjusted invoice.

In most plugins you can also refund. See the Plugin FAQ for more information.

When the process for returns are taking too long to verify, the collection period can be paused for 2 or 4 weeks by placing it on hold. This can only be done via [email protected] or +31 207230230