AfterPay, How does it work?

The customer

AfterPay is an online payment method that allows the customer to pay a transaction after receiving the purchase. The customer only pays for the articles retained. When the process for returns are taking too long to verify, the collection period can be paused for 2 or 4 weeks by placing it on hold. This can only be done via [email protected] or +31 207230230.

When a customer’s transaction is not accepted by AfterPay, only the customer is able to retrieve the reason of rejection at AfterPay due to privacy compliance rules.

When an AfterPay transaction is marked with the status uncleared, AfterPay will authorize or decline the transaction.

When a transaction has been accepted, the risk of the merchant is secured as AfterPay has taken it fully. The customer must fulfill the payment to AfterPay within 14 days after the invoice date, unless a different term has been agreed within writing.

Shipped status

When receiving a transaction with AfterPay as payment method, it is important to take the following steps.

When agreed with the received transaction (by actually sending the goods), you can change the order status from completed to shipped. More importantly, this allows AfterPay to start billing the customer. AfterPay will guarantee the payout of the transaction.

If you do not change the order status to shipped, the order will eventually expire.

The shipped status is therefore important for invoicing the customer and the payout of the transaction on your MultiSafepay balance.

You can adjust the order status in the original transaction in your MultiSafepay Control via change order status or in some cases in your e-commerce platform.

Payout AfterPay transaction

The payout of an AfterPay transaction will be added onto your MultiSafepay Control once received from AfterPay. When the payout of a transaction with the payment method AfterPay takes place, it is determined by AfterPay.

Product rules

  • When no action is being taken within 90 days of receiving a transaction with the payment method AfterPay, the transaction will expire.


  • When an AfterPay transaction has the order status shipped, there will be no time limit on refunding the transaction.


  • Afterpay processes the currency Euros (EUR).