AfterPay

AfterPay, What is it?

AfterPay is an online payment method that allows the customer to pay for online purchases after receiving them. The customer will only pay for the articles they keep.

AfterPay emails the customer an invoice with a standard payment period of 2 weeks.

Currently, MultiSafepay offers Afterpay for the Netherlands only.

Afterpay is the largest pay after delivery service in the Netherlands.

Requirements to process Afterpay transactions.

AfterPay, How does it work?

The customer

AfterPay is an online payment method that allows the customer to pay a transaction after receiving the purchase. The customer only pays for the articles retained. When the process for returns are taking too long to verify, the collection period can be paused for 2 or 4 weeks by placing it on hold. This can only be done via [email protected] or +31 207230230.

  • When a customer’s transaction is not accepted by AfterPay, only the customer is able to retrieve the reason of rejection at AfterPay due to privacy compliance rules.

  • When an AfterPay transaction is marked with the status uncleared, AfterPay will authorize or decline the transaction.

When a transaction has been accepted, the risk of the merchant is secured as AfterPay has taken it fully. The customer must fulfill the payment to AfterPay within 14 days after the invoice date, unless a different term has been agreed within writing.

Shipped status

When receiving a transaction with AfterPay as payment method, it is important to take the following steps.

When agreed with the received transaction (by actually sending the goods), you can change the order status from completed to shipped. More importantly, this allows AfterPay to start billing the customer. AfterPay will guarantee the payout of the transaction.

If you do not change the order status to shipped, the order will eventually expire.

  • The shipped status is therefore important for invoicing the customer and the payout of the transaction on your MultiSafepay balance.

You can adjust the order status in the original transaction in your MultiSafepay Control via change order status or in some cases in your ecommerce platform.

Payout AfterPay transaction

The payout of an AfterPay transaction will be added onto your MultiSafepay Control once received from AfterPay. When the payout of a transaction with the payment method AfterPay takes place, it is determined by AfterPay.

AfterPay transaction flow

Order Status Financial Status Description
Uncleared Uncleared When an AfterPay transaction is marked with the status uncleared, AfterPay will authorize or decline the transaction. No action is required.
Completed Uncleared A successful AfterPay transaction has been received.
Shipped Uncleared A Capture has been send to AfterPay, the transaction has been confirmed. An invoice will be send to the customer and your payout is guaranteed.
Shipped Completed Payout of an AfterPay transaction has been received and added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected by AfterPay. Behind the declined status in your MultiSafepay Control, the reason of rejection is shown.
Void Canceled Transaction has been canceled.
Expired Expired When no action is being taken within 90 days of receiving a transaction with the payment method AfterPay, the transaction will automatically expire.

AfterPay transaction, refund status flow

Order Status Financial Status Description
Initialized Completed A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method AfterPay.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method AfterPay

  • The days and seconds active does not apply to the payment method AfterPay. This is because the payment method is a post payment method. As a result, it has a different payment flow and the setting of a days or seconds active will have no influence.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • When no action is being taken within 90 days of receiving a transaction with the payment method AfterPay, the transaction will expire.

  • When an AfterPay transaction has the order status shipped, there will be no time limit on refunding the transaction.

  • Afterpay processes the currency Euros (EUR).

How to activate AfterPay

Before applying for the payment method AfterPay, check with your account manager at MultiSafepay if you are eligible for the payment method.

Requirements

  • Magento 1 > available from version 2.4.1. Released on the 25th of May 2018

  • Magento 2 > available from version 1.5.0. Released on the 25th of May 2018

  • WooCommerce > available from version 3.1.0. Released on the 15th of June 2018

  • OpenCart > available from version 2.2.0. Released on the 15th of June 2018

  • PrestaShop 1.7 > available from version 4.2.0. Released on the 25th of May 2018

  • CS-Cart > available from version 1.3.0. Released on the 8th of October 2018

To apply for the payment method AfterPay, go to AfterPay.nl

For existing clients of AfterPay, contact [email protected] to connect your AfterPay account with your MultiSafepay Control.

Currently MultiSafepay offers AfterPay in the Netherlands only.

How to refund an AfterPay transaction

There are 3 ways to refund a AfterPay transaction in the MultiSafepay Control.

In all three cases of a refund, only an amount will be refunded if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place.

Full refund

The transaction can be fully refunded by the refund option.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Full refund
  7. Save.

The transaction is canceled.

Partial refund

The Transaction can be partially refunded in the checkout editor.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Choose Edit
  7. Choose the article(s) you want to deduct from the order
  8. Save.

The transaction shows the credited article with the deducted amount added to the transaction. A new payment link is generated and sent to the customer with the adjusted invoice.

Add a discount

Instead of deleting an article in the checkout editor you may want to add a discount.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Choose edit
  7. Add the discount as a new article in the checkout editor. For example, -1 -> discount -> amount -> VAT
  8. Add the new order line to the order to deduct the amount given as a discount
  9. Save.

The discount is added to the transaction. A new payment link is generated and sent to the customer with the adjusted invoice.

In most plugins you can also refund. See the Plugin FAQ for more information.

When the process for returns are taking too long to verify, the collection period can be paused for 2 or 4 weeks by placing it on hold. This can only be done via [email protected] or +31 207230230

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.
Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.
Prefieres tener la explicación en Español? Contacta con tu gerente de cuentas.
Vous préférez une explication en français? Contactez votre gestionnaire de compte.