AfterPay
AfterPay is a widely used pay later method in the Netherlands and Belgium. Customers pay for orders after receiving them, and are only charged for items they keep from the order. AfterPay bears the risk and guarantees settlement.
See how AfterPay can benefit your business!
Overview
| Countries | The Netherlands, Belgium | |
| Currencies | EUR | |
| Chargebacks | No | |
| Refunds | Full, partial, and API refunds, discounts | |
| Transactions expire after | 90 days |
Addresses
Different billing and shipping addresses are supported.
The Transaction details page in your dashboard only shows the billing address. To retrieve other details, see API reference – Get order.
Surcharges
Due to changes to the Wet op het consumentenkrediet, merchants who apply surcharges to pay later methods are now deemed credit providers under article 7:57 of the Burgerlijk Wetboek. This requires a permit from the Authority for Financial Markets (AFM).
AfterPay therefore strongly recommends discontinuing any surcharges.
For more information, see AfterPay – Merchant support.
Payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
and provide their email address, date of birth, and phone number,
then redirects to your success page else Direct flow Mu->>C: Redirects to AfterPay end A->>Mu: Authorizes the payment Mu->>A: Captures the funds Me->>C: Ships the order Note over Me,C: Manually change the order status to Shipped. A->>C: Sends invoice (standard period of 14 days, settlement is now guaranteed) C->>A: Completes payment with preferred method A->>Mu: Transfers funds Mu->>Me: Settles funds
Payment statuses
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see Payment statuses.
| Payments | Order status | Transaction status |
|---|---|---|
| AfterPay has authorized the transaction and the funds are awaiting capture. (You can still cancel.) Important: To capture the funds, when you ship the order you must manually change the order status to Shipped. |
Completed | Uncleared |
| The funds are captured. (You can no longer cancel; you can only refund.) |
Shipped | Uncleared |
| MultiSafepay has collected payment. | Shipped | Completed |
| AfterPay has declined the transaction. Only the customer can contact AfterPay to find out why (for privacy and compliance reasons). |
Declined | Declined |
| AfterPay authorized the transaction, but you or the customer cancelled it before capture. | Void | Void/Cancelled |
| AfterPay authorized the transaction, but you didn’t ship within 90 days of creating the transaction or the customer didn’t complete payment. | Expired | Expired |
| Refunds | ||
| Refund initiated. | Initialized | Completed |
| Refund complete. | Completed | Completed |
Shipping orders
When you ship the order, you must manually change the order status from Completed to Shipped to:
- Capture the funds
- Trigger sending the invoice to the customer
- Prevent the order from expiring
Changing order status to Shipped
In your dashboard
- Sign in to your MultiSafepay dashboard.
- Go to Transactions > Transactions overview.
- Search for the transaction, and click to open the Transaction details page.
- Under Order details, click Change order status.
- Change the status to Shipped.
- Send the customer the track and trace details, if relevant.
In your backend
If you change the order status in your backend, the following ready-made integrations pass the updated status to your dashboard automatically:
- Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
- Shopware 5: When you set the order to Delivered in your backend.
For other ready-made integrations, make an update order API request.
Note: Some third-party plugins may not support updating the status via our API.
Return process
If the customer returns some items from the order and this takes a long time to verify, you can pauze the collection period for 2 to 4 weeks.
Phone +31 207 230 230 or email [email protected]
Activation and integration
| Activation | AfterPay activation |
| Checkout options | Payment pages (current version only) (Activate at website level in your MultiSafepay dashboard.) |
| Testing | Test payment details |
| API | Create order > Pay later order Examples > AfterPay direct/redirect |
Ready-made integrations
Supported in:
Gift cards
When paying with a gift card and AfterPay, customers must enter the gift card details before placing their order, i.e. on your checkout page.
This is because AfterPay collects and require precise order specifications. Our platform would interpret the gift card as a discount and generate incorrect order information, e.g. tax calculations.
You are solely responsible for this in your integration.
Feedback
Propose a change on GitHub
or
send an email to [email protected]
Other languages
For an explanation in another language, contact your account manager.