Managing payment links

You can manually generate a link to a payment page to send to a customer to complete payment. Use cases include:

  • A customer wants to adjust an existing order instead of creating a new order.
  • You need to create a transaction for a manually generated order.
  • MultiSafepay collects a payment for an amount that doesn’t match any order. If you accept the payment, you need to manually generate a payment link and email it to [email protected]
  • A Bank Transfer transaction has expired.
Payment methods

All payment methods are supported.

The payment page displays all payment methods activated for the relevant website. If you want to display specific payment methods, you need to create a new website profile with only the relevant methods activated.

Number of customer attempts

The customer can open the link to the payment page up to 20 times, after which the link is disabled.

Each attempt creates a new transaction. If the customer completes payment in one of these transactions, the status of the other transactions remains Initialized until they expire.

You can generate payment links via:

Dashboard: New transactions

To generate a payment link for a new transaction, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Tools > Payment link generator.
  3. Click New payment link.
  4. From the Site list, select the relevant website.
  5. Under Amount, select the currency from the list, and then enter the whole value and cents.
  6. In the Order ID field, enter the order ID from your webshop.
    Note: The order ID for every payment link must be unique.
  7. In the Description field, enter a description of the order.
  8. In the Link expiration (days) field, enter the number of days for the link to remain active. Default: 30 days.
  9. To send Second Chance emails, select the Second chance email check box.
  10. Optionally, enter the customer’s:
    • First name and Last name
    • Email address
    • Country
    • Language
  11. To include additional information, in the top-right corner, click Advanced mode to display more fields.
  12. Click Generate payment link.
  13. In the green bar that appears, copy the link from the green bar and pass it to the customer.

Dashboard: Existing transactions

To generate a payment link for an existing transaction, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transaction overview, and click on the relevant transaction.
  3. In the Transaction details page, under Order summary, click Payment link > Duplicate this order.

Note: The order ID must be unique.

MultiSafepay app

To generate a payment link from your MultiSafepay app, follow these steps:

  1. Go to Tools > Payment link generator.
  2. Fill in the required fields.
  3. Click Generate payment link.
  4. Save the QR code generated to your device, and then send it to the customer.
    When the customer scans the QR code, they are directed to a pre-filled payment page to complete payment.

Download the MultiSafepay app for:


See API reference – Create order > Payment page/link.

Ready-made integrations

You can generate payment links in the backend of the following ready-made integrations:

For an overview of all payment links:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Tools > Payment link generator.

If you need to generate multiple payment links, you can speed up the process by copying existing links.

You can cancel a payment link in your dashboard, or see API reference – Update or cancel an order.


Email [email protected]


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Other languages

For an explanation in another language, contact your account manager.