A dispute is when you and a customer disagree about an order:
Klarna provides support for resolving disputes. For a step-by-step overview, see Klarna – How to handle disputes at Klarna.
The easiest way to handle disputes is using the Disputes app in the Klarna Merchant Portal. The portal also gives you an overview of all your orders.
You’ll receive an email from Klarna inviting you to activate your portal account.
If you want to increase the security of your account, set up two-factor authentication with the Google Authenticator app.
To sign up to use the Disputes app, follow these steps:
Klarna will send you an email when the first dispute appears in the app.
The side menu contains three pre-set filters to view:
See Klarna – Disputes App in Merchant Portal for detailed information on: