This manual helps merchants to process MultiSafepay payments as quickly as possible from a Shopware 6 webshop. For some steps in this manual, assistance from your technical partner may be required.
We recommend you to install the plugin first on a test environment, and make sure you have made a backup.
We advise you to install the plugin through the recommended ways of the specific webshop system.
If you need any technical help, please contact us.
To use the plugin you need a MultiSafepay account. You can create a test account on https://testmerchant.multisafepay.com/signup
If you would like to set up a live account, please contact the MultiSafepay sales department:
Information on where to find your Account ID, Site ID, Site code or API key can be found on our API key page.
The other fields can be filled accordingly to your own preferences.
You have installed and configured the plugin successfully. If you have any questions regarding the plugin, feel free to contact our Integration Team at [email protected]
Currently, we offer full and partial refunds within the backend of Shopware 6.
A refund can be created in the newly created field named refund in the order details of your backend. There you can fill in the amount you want to refund.
We offer refunds for all payment methods supported in our Shopware 6 plugin except for: * AfterPay; * Pay After Delivery; * Klarna; * E-invoicing;
Generally, there are three ways to update a plugin. This can be done through the backend, through the marketplace of the CMS or through SFTP. However, we will be describing the necessary steps via the backend of Shopware 6.
Before you update the plugin, we strongly recommend you the following:
Go to our Manual page, download the plugin and follow the instructions from step 3.