FAQ

  • Available payment methods in Lightspeed

    • Bancontact
    • Bank transfer
    • Belfius
    • Direct Debit
    • Dotpay
    • EPS
    • Giropay
    • iDEAL
    • ING Home’Pay
    • KBC
    • Maestro
    • Mastercard
    • PayPal
    • SOFORT Banking
    • Visa (including CartaSi, Carte Bleue & Dankort).

    Gift cards

    • E-bon
    • Fashioncheque
    • Fashion gift card
    • VVV gift card
    • Webshop gift card
    • YourGift gift card.

  • How do I synchronise a generated payment link with Lightspeed?

    When a payment link is generated from the MultiSafepay Control, an orderID number is required. This is necessary to link the transaction to the correct orderID in the ecommerce platform of Lightspeed.

    However, Lightspeed is displaying a reference number ORD which is often mistaken for an orderID. Due to this confusion, it happens that when generating a payment link in the MultiSafepay Control, the reference number is used instead of the orderID. Therefore, when using a reference number, a payment received through a payment link generated in your MultiSafepay control is not linked to the orderID of the ecommerce platform of Lightspeed.

    The orderID that should be used when generating a payment link in your MultiSafepay Control is displayed in the URL of the ecommerce platform of Lightspeed.

    In the order detail page of the ecommerce platform of Lightspeed, the correct orderID will be displayed in the URL.

    Example: https://yourdomain.webshop.com/admin/dmin/orders/994152471?offset=7.
    In this case the orderID is 94152471
    .

    Contact [email protected] for any further questions.

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