MultiSafepay app for Lightspeed


Easily integrate MultiSafepay payment solutions into your Lightspeed webshop with the free app.

Manual

Introduction

This is a beta version of the Lighstpeed app, please contact the Integration team when using it. You can find the contact details below. For the core Lighstpeed integration, please find information here

This manual helps merchants to process MultiSafepay payments as quickly as possible from a Lightspeed webshop. If you need any technical help, please contact us.

To use the plugin you need a MultiSafepay account. You can create a test account on https://testmerchant.multisafepay.com/signup
If you would like to set up a live account, please contact the MultiSafepay sales department:

1. Installation

Follow the following instructions to install the MultiSafepay Lightspeed app:

  1. Log in to your backend
  2. Navigate to Apps in the left side panel
  3. Search for the MultiSafepay Payments app
  4. Click on the app and then on Install App in the top right corner
  5. You will be redirected to a login page
  6. Log in using your Lightspeed credentials
  7. Proceed to Next and then approve the required permissions
  8. After approving the installation you will be redirected to https://lightspeed.multisafepay.com/install
  9. Complete the Signup page and click on Create Account and continue
  10. Fill in your MultiSafepay API key, select the corresponding environment (test/ live) and then click the Register Account and continue button.

Congratulations

You have installed and configured the plugin successfully. If you have any questions regarding the plugin, feel free to contact our Integration Team at [email protected]

1.1 Migration from core integration to Lightspeed app

If you are using the old core Lightspeed MultiSafepay payment integration:

  1. Complete the above mentioned steps to install the Lightspeed app

  2. Make sure that the new integration works as intended by placing a test order

  3. Open the old MultiSafepay payment gateway settings and disable the payment provider

  4. If at any point you would like to switch back to the old integration, you can uninstall the app from the app store and re-enable the old integration.

2. Configuration

After installing the MultiSafepay Payments application, you can access the settings page. You will be redirected to this page automatically after the installation or you can go there by clicking on the Go to App button in your Lightspeed backend when you go to your apps and select the MultiSafepay Payments app.

2.1 Ordering payment methods

The Payment methods ordering section on the settings page allows you to change the order in which the payment methods are shown in the checkout. The order can be changed by dragging and dropping the items in the list. Do not forget to save the settings after making a change!

If you want a different payment method order for different languages, you can configure it here as well. In the dropdown menu under the Payment methods ordering header you can select a country and make a change on a per language basis. The Default order is used if no specific ruleset for a country is set up.

2.2 Minimal order amount per payment method

You can change the minimal order amount for a payment method to be displayed to the customer. To do so, you have to open the payment method in the Payment methods ordering list by clicking on the “+” sign and then entering an amount in EUR cents.

For example, if you input a minimal value of 1500 for iDEAL, it means that iDEAL will not be displayed in the checkout unless the total order amount equals 15.00 EUR or more.

If you want different minimal order amounts for different languages you can configure this as well. In the dropdown menu under the Payment methods ordering header you can select a country and make a change on a per language basis. Default is used if no specific ruleset for a language is specified.

2.3 Maximum order amount per payment method

You can change the maximum order amount for a payment method to be shown in the checkout. To do so, you have to open the payment method in the Payment methods ordering list by clicking on the “+” sign. Then you need to enter an amount in EUR cents into the maximum field. If you do not want a maximum amount enter “-1”.

For example, iDEAL with a maximum value of 1500 means that iDEAL will not be displayed in the checkout unless the total order amount is less then 15.00 EUR.

If you want different maximum order amounts for different languages, you can configure this in the dropdown menu under the Payment methods ordering header where you need to select a country and make a change on a per language basis. Default is used if no specific ruleset for a language is set up.

2.4 Changing the API keys or environment

In the settings page click on Environment & API key. You will be redirected to another page. Here you can update the API key or the environment, or both.

2.5 Disabling payment methods

If you do not want certain payment methods to be displayed at all, you can disable them in the payment methods ordering list. You will see the disabled payment methods in the payment methods ordering list with a strikethrough.

If you want different payment methods disabled for different languages, you can make these adjustments in the dropdown menu under the Payment methods ordering header where you first need to select a country and then make change on a per language basis. Default is used if no specific ruleset for a language is found.

Are you missing any payment methods? Make sure that the payment methods are first enabled in the MultiSafepay Control and then go to the settings page of our Lightspeed app and enable the respective payment method there again. By default newly activated payment methods in the MultiSafepay Control are disabled in the Lightspeed MultiSafepay Payments settings, so you need to enable them in both places.

2.6 Inline buy button

If you want to put an extra buy button near the selected payment method you can configure this in the settings page by going to Inline Buy button and selecting Show inline option.

2.7 Inline newsletter button

If you want to put a newsletter checkmark near the selected payment method you can do so by going to Inline newsletter on your settings page and choosing Show inline.

FAQ

Available payment methods in Lightspeed

Currenlty we support the following payment methods:

  • Afterpay
  • Alipay
  • American Express
  • ApplePay
  • Bancontact
  • Bank transfer
  • Belfius
  • Betaalplan
  • SEPA Direct Debit
  • Dotpay
  • EPS
  • Giropay
  • iDEAL
  • iDEAL QR
  • ING Home’Pay
  • KBC
  • Klarna
  • Maestro
  • Mastercard
  • Pay after Delivery
  • PayPal
  • SOFORT Banking
  • trustly
  • Visa (including Nexi, Cartes Bancaires & Dankort)
Can I refund orders?

There are two ways how to refund an order. The first is by creating a credit memo or cancelling an order from the Lightspeed backend. By doing so, a refund request is sent to MultiSafepay. If the request proceeds succesfully, the credit memo will show a green dot. This is the recommended method.

You can also create a refund in your MultiSafepay Control, however, refunding directly from your Lightspeed backend is recommended.