MultiSafepay plugin for Shopware 5

Easily integrate MultiSafepay payment solutions into your Shopware 5 webshop with the free plugin.



This manual helps merchants to process MultiSafepay payments as quickly as possible from a Shopware 5 webshop. For some steps in this manual, assistance from your technical partner may be required.

We recommend you to install the plugin first on a test environment, and make sure you have made a backup.

We advise you to install the plugin through the recommended ways of the specific webshop system.

If you need any technical help, please contact us.

To use the plugin you need a MultiSafepay account. You can create a test account on
If you would like to set up a live account, please contact the MultiSafepay sales department:

1. Requirements

  • Shopware 5.6.x or 5.5.7 and above.
  • Tested on PHP 7.0

2. Installation & Configuration

  1. Log in to your backend and navigate to Configuration and select Plugin Manager
  2. Search the MultiSafepay plugin and select Download now
  3. Navigate to Configuration > Plugin manager and select Installed
  4. Search for the installed MultiSafepay plugin and click on the pencil
  5. Scroll down and look for the field named API key
  6. Enter your API key.

    Information on where to find your Account ID, Site ID, Site code or API key can be found on our API key page.

    The other fields can be filled according to your own wishes
  7. Navigate to Configuration and select the payment methods that you need.

3. Congratulations

You have installed and configured the plugin successfully. If you have any questions regarding the plugin, feel free to contact our Integration Team at [email protected]

Release Notes

See our changelog in GitHub for the Shopware plugin



Can I refund orders?

Yes, you can refund directly from your backend within Shopware 5. You can also refund from your MultiSafepay Control.

Please note: It is not possible to issue refunds for post-paid payment methods.

Generic gateways Shopware

The MultiSafepay plugin for Shopware offers generic gateways.

You can use this gateway for example for branded gateways. In the MultiSafepay settings page in the Shopware backend, you can fill in the gateway code that is provided by MultiSafepay.

How can I migrate from Shopware 5 to Shopware 6?

Shopware 6 Migration

At MultiSafepay, we like to stay up to date with the latest innovative technologies in the ecommerce market and only recently the latest version of Shopware has been released.

Shopware 6 is the latest addition to the ecommerce platform company and offers merchants with an all-new user friendly interface, allowing them to experience new possibilities that foster business needs. The new version still holds its simplicity, as well as new features that do not hinder the functionality. This includes:

  • An all-new Sales Channels function linking Shopware 6 to social shopping platforms such as Facebook and Instagram. In addition, this functionality also supports mobile apps and POS systems
  • A Rule Builder enabling price rules per country and multi-currency options. This also includes VAT rules per country and delivery options such as the cost and delivery time based on a set of rules e.g. free delivery above a specified amount
  • A function allowing content management through the use of stylized blocks at Experience and Storytelling pages
  • Text editing which has now become more user-friendly and easier to edit

Migration from Shopware 5 to Shopware 6

Migrating from Shopware 5 to Shopware 6 is not a simple task, although we do recommend to make the switch as soon as possible to avoid any un-wanted issues. Further support will only be offered for the next five years. Shopware 5 will still be supported in the following sequence:

  1. General support will follow after the introduction of Shopware 6 (May 2019) for a total of five years
  2. Regular functional releases will occur until mid-2021
  3. Bug fixes and small releases will follow until mid-2023
  4. Security updates will be available for five years until mid-2024

Shopware 5 to Shopware 6 migration manual

We suggest reading through the Shopware migration manual which will assist in a successful migration.

Please note that MultiSafepay will continue to offer support to our merchants for Shopware 5 as long as it remains in the market. Feel free to contact our Integration Team if you have any questions at [email protected]

How can I update the plugin for Shopware 5?

Generally, there are three ways to update a plugin. This can be done through the backend and through the marketplace from a CMS or through SFTP. However, we will be describing the necessary steps via the backend of Shopware 5.

Before you update the plugin, we strongly recommend you the following:

  • Make sure you have a backup of your production environment
  • Test the plugin in a staging environment.

Go to our Manual page, download the plugin and follow the instructions from step 2.


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Other languages

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