MultiSafepay plugin for PrestaShop 1.7

Easily integrate MultiSafepay payment solutions into your Prestashop 1.7 webshop with the free plugin.



This manual helps merchants to process MultiSafepay payments as quickly as possible from a PrestaShop 1.7 webshop. For some steps in this manual, assistance from your technical partner may be required.

We recommend you to install the plugin first on a test environment, and make sure you have made a backup.

We advise you to install the plugin through the recommended ways of the specific webshop system.

If you need any technical help, please contact us.

To use the plugin you need a MultiSafepay account. You can create a test account on
If you would like to set up a live account, please contact the MultiSafepay sales department:

1. Requirements

  • PrestaShop 1.7
  • Tested on PHP 7.0

2. Installation

  1. Log in to your backend and navigate to ‘Modules > Modules & Services’. Click on Upload a module
  2. Select the file, click on Configure.

3. Configuration

  1. Navigate to the backend of your webshop and navigate to Modules & Services > Search for MultiSafepay > Configure
  2. Set your API key and save.

    Information on where to find your Account ID, Site ID, Site code or API key can be found on our API key page.

  3. Click on the Payments tab and enable the payment methods you would like to offer.

4. Congratulations

You have installed and configured the plugin successfully. If you have any questions regarding the plugin, feel free to contact our Integration Team at [email protected]

Release Notes

See our changelog in GitHub for the PrestaShop plugin



Adding my carrier within the payment method of MultiSafepay

When no external shipping method is used within the PrestaShop 1.7 plugin the My carrier should be enabled.

Follow the instructions within the PrestaShop 1.7 to enable the standard shipping method, my carrier.

Payment method > Preferences > Enable MultiSafepay in the my carrier within the Carrier Restrictions.

The carrier should always be activated within the payment preference of MultiSafepay. When disabled, no payment methods will be shown in the frontend of the webshop.

Can I refund orders?

Yes, you can directly from your Prestashop 1.7 backend. You can also refund from your MultiSafepay Control

Do you support thirty bees?

Please contact our Integration Team at [email protected] when you use the Prestashop fork thirty bees

How can I update the plugin for PrestaShop 1.7?

Generally, there are three ways to update a plugin. This can be done through the backend and through the marketplace from a CMS or through SFTP. However, we will be describing the necessary steps via the backend of PrestaShop.

Before you update the plugin, we strongly recommend you the following:

  • Make sure you have a backup of your production environment
  • Test the plugin in a staging environment.

Go to our Manual page, download the plugin and follow the instructions from step 2.

How do I use tokenization in the PrestaShop 1.7 plugin?
  1. Read the page How do I get tokenization?
  2. Enable Tokenization via Modules and Services > Modules and Services > MultiSafepay. Then click on Configure > Set Tokenization to YES > Click on Save.
Payment fee / Surcharges

Adding a payment fee is not automatically supported within the Prestashop plugin.

See how applying payment fees or surcharges for your customers may affect your webshop on our PSD2 documentation page

Of course we do our best to support and assist you. However, when we investigate or reproduce on the core of a plugin, we cannot guarantee perfect compatibility when installing an external package.


You're missing something out and would like us to fix it? Suggest an improvement to this page!


Other languages

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