This manual helps merchants to process MultiSafepay payments as quickly as possible from a PrestaShop 1.7 webshop. For some steps in this manual, assistance from your technical partner may be required.
We recommend you to install the plugin first on a test environment, and make sure you have made a backup.
We advise you to install the plugin through the recommended ways of the specific webshop system.
If you need any technical help, please contact us.
To use the plugin you need a MultiSafepay account. You can create a test account on https://testmerchant.multisafepay.com/signup
If you would like to set up a live account, please contact the MultiSafepay sales department:
Information on where to find your Account ID, Site ID, Site code or API key can be found on our API key page.
You have installed and configured the plugin successfully. If you have any questions regarding the plugin, feel free to contact our Integration Team at [email protected]
When no external shipping method is used within the PrestaShop 1.7 plugin the My carrier should be enabled.
Follow the instructions within the PrestaShop 1.7 to enable the standard shipping method, my carrier.
Payment method > Preferences > Enable MultiSafepay in the my carrier within the Carrier Restrictions.
The carrier should always be activated within the payment preference of MultiSafepay. When disabled, no payment methods will be shown in the frontend of the webshop.
Generally, there are three ways to update a plugin. This can be done through the backend and through the marketplace from a CMS or through SFTP. However, we will be describing the necessary steps via the backend of PrestaShop.
Before you update the plugin, we strongly recommend you the following:
Go to our Manual page, download the plugin and follow the instructions from step 2.
Adding a payment fee is not automatically supported within the Prestashop plugin.
See how applying payment fees or surcharges for your customers may affect your webshop on our PSD2 documentation page
Of course we do our best to support and assist you. However, when we investigate or reproduce on the core of a plugin, we cannot guarantee perfect compatibility when installing an external package.