MultiSafepay plugin for PrestaShop 1.6

Easily integrate MultiSafepay payment solutions into your Prestashop 1.6 webshop with the free plugin.



This manual helps merchants to process MultiSafepay payments as quickly as possible from a PrestaShop 1.6 webshop. For some steps in this manual, assistance from your technical partner may be required.

We recommend you to install the plugin first on a test environment, and make sure you have made a backup.

We advise you to install the plugin through the recommended ways of the specific webshop system.

If you need any technical help, please contact us.

To use the plugin you need a MultiSafepay account. You can create a test account on
If you would like to set up a live account, please contact the MultiSafepay sales department:

1. Requirements

  • PrestaShop 1.6
  • Tested on PHP 7.0

2. Integration

  1. Unpack the contents of the .zip archive and upload the “modules” folder via SFTP to the PrestaShop root directoy, merging the two folders.

3. Configuration

  1. Navigate to the backend of your webshop and navigate to Modules and Services > Payments and Gateways

It is essential that the MultiSafepay Core Module (MultiSafepay) is installed and configured. Reason being that all payment methods are more or less dependent on settings and/or the API key in the core module

  1. In the next screen proceed with the installation

  2. Set your API key and save the page.

    Information on where to find your Account ID, Site ID, Site code or API key can be found on our API key page.

  3. Click on the Payments tab and enable the payment methods you would like to offer.

Notice: Manually generated payment links in the MultiSafepay Control will not create/update orders automatically in the backend of Prestashop

4. Congratulations

You have installed and configured the plugin successfully. If you have any questions regarding the plugin, feel free to contact our Integration Team at [email protected]

Release Notes

See our changelog in GitHub for the PrestaShop plugin



Can I refund orders?

Refunds cannot be processed via the backend of your website, although you can refund from your MultiSafepay Control

Do you support thirty bees?

Please contact our Integration Team at [email protected] when you use the Prestashop fork thirty bees

Extra confirmation page

The PrestaShop 1.6 version 3.1.7 allows you to skip the extra confirmation page due to a workaround. The customer will be redirected to the payment page of MultiSafepay without the verification of the confirmation page.

This is no longer supported within the PrestaShop 1.6 version 3.2.0. When desired, you can skip the extra confirmation page by downloading the PrestaShop 1.6 version 3.1.7.

Do mind that new features might be lost when downgrading from PrestaShop 1.6 version 3.2.0.

Download 3.1.7

How can I update the plugin for PrestaShop 1.6?

Generally, there are three ways to update a plugin. This can be done through the backend and through the marketplace from a CMS or through SFTP. We will be describing the necessary steps to update a plugin via SFTP.

Before you update the plugin, we strongly recommend you the following:

  1. Make sure you have a backup of your production environment
  2. Test the plugin in a staging environment.

Go to our Manual page, download the plugin and follow the instructions from step 2.

How do I use tokenization in the PrestaShop 1.6 plugin?
  1. Read the page about tokenization
  2. Enable Tokenization via Modules and Services > Modules and Services > MultiSafepay > Click on Configure > Set Tokenization on YES > Click on Save
Order ID in PrestaShop doesn't match with my Order ID in MultiSafepay Control

In Prestashop 1.6, the Order ID is generated after a payment and this causes a mismatch in Order ID’s. However you will be able to match orders through their Transaction ID’s. You can find this within the Order details under Payment in your Prestashop 1.6 backend.

Payment fee / Surcharges

Adding a payment fee is not automatically configured within our plugin of Prestashop.

However, an external package of BVK is available. This allows you to still add a payment fee within the desired payment method.

Do mind that because an external module has to be installed, our technical support is limited.

Of course we do our best to support and assist as best as possible, but we investigate or reproduce on the core of a plugin. therefore, we do not guarantee perfect compatibility when installing an external package.

Please keep in mind that the Payment Services Directive 2, also called PSD2, is now in place and may have implications on your webshop. PSD2 was first released in 2015 by the European Commission. This directive compelled the Member State to effectively intervene and regulate the payment service industry. See how applying payment fees or surcharges for your customers may affect your webshop on our PSD2 documentation page


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