Mail Order/Telephone Order (MOTO) is a MultiSafepay solution lets you accept credit card payments by manually entering a customer’s payment details (provided by phone or email) in your payment gateway via your MultiSafepay account. It supports American Express, Mastercard, and Visa.

Note: Using MOTO skips 3D Secure verification.

Activating MOTO

Check your eligibility for MOTO with your account manager at [email protected]

The Risk Team then assesses your application, and if approved, activates MOTO in your MultiSafepay account.

Using MOTO

To process MOTO payments, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Tools.
  3. The customer provides their credit card details by email or telephone.
  4. Select a currency and the total amount.
  5. Finalize the payment.


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.