Handling cardholder data

When you accept credit and debit card payments using a payment page or payment component, MultiSafepay handles the sensitive cardholder data, including:

  • Primary account number (PAN)
  • Cardholder name
  • Service code
  • Expiry date

We bear the risk and responsibility for PCI DSS compliance.

Alternatively, you can collect cardholder data through other means. Because you will then handle sensitive data on your own server before sending it to MultiSafepay, you must also have PCI DSS certification.

You are responsible for arranging certification, which is a complex, time-consuming, and expensive process. Consider carefully if this makes sense for your business model.

For more information and advice, email [email protected]

Supported payment methods

The table below sets out supported payment methods and their respective 3D Secure authentication requirements:

Card Authentication protocol
American Express American Express Safekey – mandatory for transactions above 30 EUR
Bancontact 3D Secure only
Maestro 3D Secure only
Mastercard Mastercard SecureCode and non-3D Secure payments
Visa Verified by Visa and non-3D Secure payments


1. To check your eligibility to use this feature, email [email protected]

Specify in your request the:

  • Payment methods you want to integrate
  • Websites under your account this applies to
  • Type of products you will sell

Provide your average order values and volumes, and any available processing statements.

2. We check your account and company performance.

3. Email proof of your PCI DSS certification and an activation request to [email protected]

4. If approved, we complete activation.

You must then provide us with your:

  • Attestation of Compliance each year
  • Approved Scanning Vendor reports every 3 months


See API reference – Create order > Card order > Set type to direct.


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.