To speed up and customize customer emails, you can use preformatted and/or prewritten templates that you populate with relevant content.
Step 1. Set an email template.
Step 2. From the Type dropdown menu, select the template type.
Chargeback email (to merchant)
For notifying you when a customer requests a chargeback (recommended if you accept credit card payments).
Make sure you add one or more email addresses to send these emails to in your MultiSafepay account, under Contact information > Chargeback email.
Manual Capture reservation completed (to customer)
For notifying customers that you have manually captured reserved funds for an Uncleared transaction.
Manual Capture reservation completed (to merchant)
For confirming that you have manually captured reserved funds for an Uncleared transaction.
Partial and/or full capture completed (to customer)
For notifying customers that you have partially or fully captured reserved funds for an Uncleared transaction.
Partial and/or full capture completed (to merchant)
For confirming that you have partially or fully captured reserved funds for an Uncleared transaction.
Refund complete email (to customer)
For notifying customers that you have processed their refund.
Second Chance email (to customer)
For sending customers a friendly reminder to complete a payment.
Make sure you have enabled Second Chance in your MultiSafepay account.
Transaction completed email (to customer)
For sending payment confirmation to customers.
Transaction completed email (to merchant)
For notifying you that a customer has successfully completed a payment.
Step 3. To set the email language either select one from the Language dropdown menu, or set the locale.
A locale is a set of parameters that defines the user’s language and region for:
When no locale is provided or the language is not supported by MultiSafepay, American English is used by default.
For example, if an email template is set for a German customer, but the locale is received as en_US, the email template will be sent in English and not in German.
Step 4. You can click Load default template or fill in the fields as required.
If you enter a different from address than [email protected], we recommend adding the following DNS record to your domain to avoid emails being marked as spam:
v=spf1 ip4:220.127.116.11/23 ip4:18.104.22.168/22 mx
Step 5. You can edit the text in the Body plain field, or if you know HTML and CSS, you can fully customize the content and layout in the Body HTML field.
To view the HTML/CSS code, click Source.
To save time, you can use @[email protected] to auto-fill personalized details into emails.
Follow these steps:
The table below describes all available tokens.
|ACCOUNT||Account_id of FastCheckout customer|
|ACCOUNTADDRESS||Customer address and street name|
|ACCOUNTADDRESSAPARTMENT||Customer house number|
|ACCOUNTCITY||Customer city of residence|
|ACCOUNTCOUNTRY||Customer country of residence|
|ACCOUNT EMAIL||Customer email address|
|ACCOUNTFIRSTNAME||Customer first name|
|ACCOUNTLASTNAME||Customer last name|
|ACCOUNTNR||Your MultiSafepay AccountID|
|ACCOUNTZIPCODE||Customer zip code|
|ADDRESS1||Your company address line 1|
|ADDRESS2||Your company address line 2|
|ADDRESS3||Your company address line 3|
|BANKHOLDERNAME||Account holder used by the customer to process bank transfer transactions|
|BANKIBAN||IBAN used by the customer to process bank transfer transactions|
|BANKPAYMENTID||Reference used by the customer to process bank transfer transactions|
|BANKTRANSFERBIC||BIC used by the customer to process bank transfer transactions|
|BANKTRANSFERHOLDER||Account holder name of IBAN to receive the money|
|BANKTRANSFERID||Reference used with the bank transfer|
|BIRTHYDAY||Customer date of birth|
|CITY||Your company city of residence|
|COMPANYNAME||Your company name given in your MultiSafepay account|
|CONTENT||Shopping cart info|
|COUNTRY||ISO 3166 code for your company country|
|COUNTRYCODE||ISO 3166 code for your company country|
|DESCRIPTION||AccountID to receive money|
|DESTAMOUNT||Amount to be received|
|DESTAMOUNTFORMATCUR||Amount including currency to be paid by the customer via bank transfer transactions|
|DESTCURRENCY||Currency of amount to be received|
|DESTFORMATAMOUNTCUR||Currency and amount to be paid out|
|Customer email address|
|FINANCIAL EMAIL||Email address for financial email|
|FIRSTNAME||Customer first name and email address set as sender for emails|
|FROMNAME||Name of the sender’s email account|
|LASTNAME||Customer last name|
|MERCHANTCITY||Your company city of residence|
|MERCHANTCOUNTRY||Your company country of residence|
|MERCHANTLOGOHTML||HTML code for your logo|
|MERCHANTNAME||Your company full name|
|MERCHANTPHONESUPPORT||Your customer service phone number|
|MERCHANTSUPPORT EMAIL||Your customer service email address|
|MERCHANTTRANSACTIONID||Your reference number|
|PAYLINK||Link to the MultiSafepay payment page for this transaction|
|PAYMENTMETHOD||Payment method used for this transaction|
|PHONE||Your company phone number given in your MultiSafepay account|
|REFUNDDESTINATION||Bank account number to receive the refund|
|REPORT EMAIL||Email address to receive report emails|
|SITENAME||Nname of your webshop given in your MultiSafepay account|
|SITEURL||URL of your webshop given in your MultiSafepay account|
|STATE||Province or state within the country|
|STATUS||Status of the transaction|
|SUBJECT||Subject of the email|
|TOTALAMOUNT||Total of the order|
|TRANSACTIONID||MultiSafepay PSP ID|
|TRANSCOMP EMAIL||Email address to receive transaction completed mails|
|VARA||var1 from your transaction request|
|VARB||var2 from your transaction request|
|VARC||var3 from your transaction request|
|VATNUMBER||Your VAT number given in your MultiSafepay account|
|ZIPCODE||Your company zip code|
To add your logo to emails to increase customers’ recognition and trust, follow these steps:
Inline frames (Iframes) are HTML documents embedded inside another HTML document, which you can use to insert content from another source into the email template.
Step 6. Click Save.
For support, email the Integration Team at [email protected]