What is an uncleared transaction?

The status uncleared means that we have received a credit card transaction but the payment has not been automatically accepted, because our anti-fraud module has detected unusual data. You can find the details of why the transaction has not been accepted under the details or Risk Report. Occasionally, additional information will be added in the Transaction Notes.

It is up to you whether you want to accept or decline the transaction. You can make an informed decision based on the information provided in the Risk Report.

Please note that if the fraud score is 8, you are not able to accept the transaction from MultiSafepay Control yourself. If you wish to accept transactions with risk scores of 8 or higher, you can contact MultiSafepay’s screening department at [email protected].