MultiSafepay is obliged by law (Wwft) to perform monitoring on all our clients, including transaction monitoring. There are multiple reasons why MultiSafepay will request an invoice, for example:
- It is unclear what is being sold
- The order value is high
- The order deviates from your customer profile.
Besides the invoice, additional questions can be asked for investigative purposes to be able to understand the transaction. If we are not able to understand the transaction after an investigation, for example when merchants are not cooperating with the requests, MultiSafepay might pause payouts or take other measures.
For further information contact your account manager or email us at [email protected]