Risk and Fraud

Transaction monitoring

MultiSafepay is obliged by law (De Wet ter voorkoming van witwassen en financieren van terrorisme or Wwft) to perform monitoring on all our clients, including transaction monitoring. There are multiple reasons why MultiSafepay will request an invoice, for example:

  • It is unclear what is being sold
  • The order value is high
  • The order deviates from your customer profile.

Besides the invoice, …

Why is MultiSafepay requesting a deposit?

MultiSafepay can request a deposit to cover the financial risk that MultiSafepay is exposed to. Financial risk arises when the merchant goes bankrupt and was using payment methods that enable funds to be withdrawn from the account while there is no balance, like SEPA Direct Debits or credit card payments.

In case the merchant goes bankrupt, MultiSafepay will not be able to collect the funds for …

Periodical review

MultiSafepay periodically performs reviews of the merchant accounts, to ensure a close relationship with our customers and to maintain the accuracy of their company information in our system. This is required by law, “Law on the prevention of money laundering and terrorist financing”.

MultiSafepay monitors if companies are still active and if there have been no changes in the business …

Accepting uncleared credit card payments, how and why?

What is an uncleared transaction?

The status uncleared means that we have received a credit card transaction, but the payment has not been automatically accepted, because our anti-fraud module has detected unusual data. You can find the details of why the transaction has not been accepted under the details or Risk Report. Occasionally, additional information will be added in the Transaction …

Change of company details, what should I do?

If there are any changes in your company details like the address, director, UBO or in your company form, MultiSafepay should be informed.

  • For changes in address, please send an email to [email protected]
  • For changes in the company, directors or UBO, please inform our Risk Team at [email protected] and mention your MultiSafepay account number.

MultiSafepay will request new …

How does MultiSafepay prevent fraud and minimize risks?

MultiSafepay does not only believe in preventing fraud, but actively tracks and reports online criminals by monitoring payments. The risk management systems are customized and designed to accommodate clients with different needs. Our fraud desk actively works to reduce charge back rates and analyzes high risk transactions.

We offer the highest industry protection as per PCI DSS standards, HTTPS, …

New bank account?

A new bank account

If you would like to add a new bank account for payouts, please add the new IBAN in your MultiSafepay Control A payment in the amount of 1 EUR transferred from your business bank account (you can initiate this procedure in MultiSafepay Control) is required. Alternatively, you can provide a copy of a bank statement/screenshot taken of your online banking environment including …

What do I need to know about credit card payments?

There are a number of things businesses should be aware of when accepting credit card online payments.

Ease of use

Credit card is a very common, often preferred payment method in many countries. Their wide spread acceptance and ability to process charges in multiple currencies make them the default choice for many customers.


With MultiSafepay, Visa, Mastercard and American Express …


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