What is PSD2?

The Payment Services Directive 2, also called PSD2, was first released in 2015 by the European Commission. This directive compelled the Member State to effectively intervene and regulate the payment service industry.

New laws were expected to come to force on January 13th, 2019. However, due to a delay, some countries applied the new laws at a later stage. In the Netherlands, the new laws were …

Does PSD2 influence my webshop?

If you are processing B2C transaction within the European Union, the PSD2 may affect your webshop and your right to apply surcharges. Your right to surcharging remains unchanged when processing B2B transactions and when processing B2C transactions for customers outside the European Union.

Can I still apply surcharges?

27.09.2019 - We constantly update the contents of this document. You should expect new information to surface anytime, as specifics about the implementation of the new directive are still being worked on.


Your right to apply surcharges may vary accordingly by the payment method and the customer’s country. Please note that, even though the PSD2 regulation concerns the whole European …

Do I need to perform any change on my MultiSafepay Control?

If you are currently surcharging payment fees which are no longer allowed according to the new PSD2, you may need to update your settings in the backend of your website. Please get in contact with the support department of the webshop plugin or your web developer to assist you further.

You do not need to change any settings in your MultiSafepay Control.

Can I apply surcharges to customers outside the European Union?

The rules regarding surcharging customers outside the European Union remain unchanged.
The PSD2 aims at protecting the European customer.

Do I need to do anything if I do not apply surcharges?

No, you do not need to perform any change if you already do not apply any surcharges on the products or services your webshop sells.

Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Falls Sie eine deutschsprachige Erklärung bevorzugen, kontaktieren Sie bitte Ihren Kundenbetreuer.

Prefieres tener la explicación en Español? Contacta con tu gerente de cuentas.

Vous préférez une explication en français? Contactez votre gestionnaire de compte.