What is PSD2?

The Payment Services Directive 2, also called PSD2, was first released in 2015 by the European Commission. This directive compelled the Member State to effectively intervene and regulate the payment service industry.

New laws were expected to come to force on January 13th, 2019. However, due to a delay, some countries applied the new laws at a later stage. In the Netherlands, the new laws were approved on the 19th of February 2019.

The Payment Services Directive 2 affects the parties involved in the payment chain and may affect online retailers.

Does PSD2 influence my webshop?

If you are processing B2C transaction within the European Union, the PSD2 may affect your webshop and your right to apply surcharges. Your right to surcharging remains unchanged when processing B2B transactions and when processing B2C transactions for customers outside the European Union.

Can I still apply surcharges?

27.09.2019 - We constantly update the contents of this document. You should expect new information to surface anytime, as specifics about the implementation of the new directive are still being worked on.


Your right to apply surcharges may vary accordingly by the payment method and the customer’s country. Please note that, even though the PSD2 regulation concerns the whole European Economic Area, states can decide invidually on certain aspects of the new directive. You should always check what rules are applicable in the country your business is registered. In the Netherlands, the body charged with the PSD2 oversight is the Authority for Consumers & Markets (ACM). According to the Dutch National Bank, you should always contact ACM for inquiries. Moreover, each payment method is likely to implement its own provisions in addition to these regulations.

What is NOT allowed?

For the majority of payment transactions, retailers are no longer allowed to charge fees for using specific payment methods.

Surcharges are banned for:

  • All VISA and Mastercard transactions when the consumer’s bank or card issuer and the payment provider of the merchant are both located in a European Economic Area (EEA) state
  • Debit Card transactions (for both individuals and business customers)
  • Standard Bank Transfers (for both individuals and business customers)
  • Direct Debit (for both individuals and business customers).

What is allowed?

Certain payment methods do not fall under the surcharge prohibition, as follows:

  • For PayPal or iDEAL, retailers are only allowed to charge consumers the actual costs incurred by them when using these payment methods and MAY NEVER exceed them

  • For pay-after-delivery (post-payment) payments, such as Klarna or AfterPay, retailers are only allowed to charge consumers the actual costs incurred by them when using these payment methods and MAY NEVER exceed them

  • Credit card transactions paid with a card issued outside the EU/EEA can still be surcharged (e.g. an overseas tourist with a credit card issued in India)

  • Business/Corporate credit cards do not fall under this category either and therefore surcharges can still be applied (e.g. Visa World Card Business, Mastercard Business, etc)

  • American Express and Diners Club are exceptions from the rule, too. Surcharges for these cards can still be applied regardless.

Please note that for hybrid card schemes such as American Express and Diners Club, it is up to each country to decide whether or not surcharging is allowed. Dutch law does not prohibit it, but other countries such as France, Belgium and the United Kingdom might deal with this differently.

B2C and B2B payments

Whereas the new PSD2 is mostly concerned with Business-to-Consumer (B2C) payments, Business-to-Business (B2B) payments are also sometimes affected.

To what concerns B2B payments, credit card payments done by corporate/business customers (corporate/business credit cards) are protected from the ban and can still be surcharged. However, surcharging for direct debit, standard bank transfers and debit card transactions, even if carried out by business customers, are all banned under PSD2.

Disclaimer: the information in this article has a general informative purpose. Given the changing nature of the law, rules, regulations and information in general, as well as the risk related to electronic communication, there could be delays, omissions or inaccuracies in the information contained in this article. As a result, the information in this article should not be used in place of a consultation with a professional consultant. We recommend that you consult the competent authority before taking any decision or action. While we have taken the greatest possible care in compiling the information released in the article, MultiSafepay can not guarantee the completeness, timeliness and / or accuracy of the information. As a result, MultiSafepay accepts no responsibility for direct or consequential damages resulting from the use of, reliance on or actions taken based on information provided in this article.

Do I need to perform any change on my MultiSafepay Control?

If you are currently surcharging payment fees which are no longer allowed according to the new PSD2, you may need to update your settings in the backend of your website. Please get in contact with the support department of the webshop module or your web developer to assist you further.

You do not need to change any settings in your MultiSafepay Control.

Can I apply surcharges to customers outside the European Union?

The rules regarding surcharging customers outside the European Union remain unchanged.
The PSD2 aims at protecting the European customer.

Do I need to do anything if I do not apply surcharges?

No, you do not need to perform any change if you already do not apply any surcharges on the products or services your webshop sells.

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