How does the Account Approval work?

Screening process

Once the MultiSafepay payment gateway is integrated on your webshop, you can start processing transactions. In order to transfer funds from your MultiSafepay Control into your business bank account, MultiSafepay’s Risk and Risk Team is legally required to perform a check. After your account has been fully approved, you can initiate a payout to your business bank account in MultiSafepay Control

Click here to review MultiSafepay’s acceptance policy.

Required documents

In order to perform the check mentioned above, we kindly request you to upload the following documents in your account:

  • Copy of a certified Chamber of Commerce extract (no older than six months)
  • Copy (in color) of a valid ID of the directors and/or of the person(s) with 25 percent or more interest in a company, i.e. shares, control, or profit sharing. We advise you to use the KopieID app to hide personal information on your passport or ID
  • A payment in the amount of 1 EUR transferred from your business bank account. Important: the trade name of your business bank account must be an exact match to (one of) the trade name(s) listed on you Chamber of Commerce extract.
  • Signed MultiSafepay agreement

Documents mentioned above are the ‘standard requirements’ in order to perform a check. Please note that depending on certain factors - such as company structure - you may be asked to provide some additional documents.

Required information on your website

In addition to documents mentioned above, we request that you list the following information on your website:

  • Chamber of Commerce number
  • VAT number
  • General Terms and Conditions including the right to withdrawal (14 days)
  • Privacy policy
  • Full legal company name, company address, phone number, email address.

Credit cards

In order to process credit cards, we request you to provide the following information:

  • Minimum order value
  • Average order value
  • Maximum order value
  • Yearly turnover credit cards

More information available in processing credit cards

This information is in accordance with Dutch (and European) rules and regulations.

Please note that there is a possibility that your request to process credit cards will be denied, e.g. because a certain product category is not allowed by a processing bank.

Do you have any questions about this process? You can contact our Risk Team at [email protected]

Disclaimer: The information on this website is intended as general information. No rights can be derived from this information. While the information on this page has been compiled by MultiSafepay with the utmost attention to detail, we do not accept liability for any errors or omissions. By using this page and / or using the information provided on or via this website, you agree to the applicability of this disclaimer.


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Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Falls Sie eine deutschsprachige Erklärung bevorzugen, kontaktieren Sie bitte Ihren Kundenbetreuer

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