Getting Started


Here you find all the information you need to start processing payments with MultiSafepay.

Are there any products or services that cannot be sold?

As a payment service provider, MultiSafepay is subject to European and Dutch laws and regulations. Additionally, we are required to comply with the policies set per each payment method that we offer. MultiSafepay is also required to take potential risks and reputational consequences into account.

Some products and/or services cannot therefore be accepted or can only be sold if additional information is provided. This list serves as a guideline for products and services which cannot be accepted in any case. Contact our Sales department by email at [email protected] or call us +31 20 8500 502 to discuss the possibilities.

Erotica

  • Erotic or pornographic images
  • Sex dating or mail order brides
  • Prostitution or escort services
  • Aphrodisiacs
  • Electrosex.

Medicine

  • If the seller of these medicines does not have the required licenses to trade in regulated drugs or apothecary services
  • Pseudomedicine.

Games of chance / Gambling

  • If the provider of games of chance does not have the required licenses
  • Binary options or CFDs
  • Penny auctions
  • Pyramid schemes and other methods related to (consciously or subconsiously) ‘get rich quick’ schemes.

Socially inappropriate behaviors

  • If products or services are used to evoke terrorism or political violence
  • In case of misleading marketing practices
  • In case of misleading, unjustifiable, or indecent products or services
  • Mind-altering substances
  • Materials that are offered with the intent to producecannabis or other illegal, mind-altering substances.

Food supplements

  • Food supplements which are dangerous to the health of the user
  • Steroids
  • Supplements which are not supported by scientific evidence pertaining to (medical) claims
  • If supplements contain ingredients which have not (yet) been approved by the European Commission.

Crypto currencies

  • Platforms for crypto currency trading

Weapons

  • In the event that weapons are sold
  • If attributes related to weapons are sold
  • If the use of weapons is encouraged in any way

Tobacco

  • If cigarettes, cigars, or pipe tobacco with nicotine are sold

Live organisms

  • If live organisms are offered in any way
Can I test with MultiSafepay?

In order to help you integrate your website with MultiSafepay or test new features, we provide a separate test environment. In the test environment, no real transactions can take place, allowing you to test different payment methods and your website’s transaction status handling.

Please start with creating a test account for MultiSafepay Control. As soon as you have created your first website, you can use the test API Key found in the website settings, in order to authenticate. Alternatively, you can use the test Account ID, Secure Code and Site ID to configure your plugin. You can find these credentials too in the website settings.

Outgoing payments and additional payment methods (e.g. American Express) are disabled by default in a test account of MultiSafepay. As a result, a refund cannot be processed successfully. Contact our Integration Team to enable outgoing payments or additional payment methods in your MultiSafepay Control.

Contact our Integration Team at [email protected]

Test API

https://testapi.multisafepay.com/v1/json/

Test Steps

Every transaction processed by MultiSafepay goes through a number of standard steps. During testing, it is helpful to ensure that each step is being completed successfully.

  1. Initiate an order
  2. Customer completes the payment
  3. MultiSafepay sends a status change notification
  4. Client system updates transaction status.

See our Diagnosing Errors guide for help addressing any issues during testing.

1. Initiate an order

Before initiating an order, MultiSafepay checks the information contained in the request to ensure its validity. The majority of fields are optional, but these can have an impact on later stages of the payment process. In particular, you should try to include as much data about the customer as possible, as this data is used by our risk and fraud detection systems. The more data available to the system, the more accurate the results.

When initiating an order, you will receive a link which you should redirect your customer to. If you do not receive a payment link, something must have gone wrong and you will receive an error code.

2. Customer completes the payment

This part of the process requires no input from the client. However you should be aware that the result of this step is made available in the transaction status and that payments may not be successful for various reasons.

3. MultiSafepay sends a status change notification

The status of an order can change for many reasons. Payments being received or reversed and charge-backs are a few examples. Each time this happens, MultiSafepay will send a notification to your system with the transaction ID. The URL that MultiSafepay sends this notification to can be configured in two places. The first place checked is the request when initiating an order. If there is no Notification URL provided when initiating an order, the default Notification URL set in MultiSafepay Control will be used.

You can check within MultiSafepay Control to see if we were able to successfully connect and send a notification to your system in the Offline Actions section. This information is also available on the Details screen for each transaction.

4. Client system updates transaction status

Once your system receives a notification, it must retrieve the transaction status from MultiSafepay. The transaction status will clearly show whether a payment was successful or not and give a reason why a transaction was not successful.

After your system has updated the transaction or order status, you can verify that the information displayed is correct by comparing it to the information displayed within MultiSafepay Control


Getting started

Getting Started

Here you find all the information you need to start processing payments with MultiSafepay.

1. Create a MultiSafepay Control account

Create a test account Create a live account
Test MultiSafepay’s solutions Process real online payments
Test your payment integration (!) You will pay transaction costs
Explore new features
No costs per transaction

2. Add your website to your MultiSafepay Control

Global setting vs Site level (activating payment methods)

There are two ways to activate a payment method in your MultiSafepay Control, namely globally or at site level.

If you navigate to Settings -> Payment methods, you can enable a payment method for all websites connected to your MultiSafepay Control (global setting) or, per individual website (site level). When choosing to enable a payment method at site level, it is important to enable all desired payment methods per individual site.

Please note: With every new payment method you want to add, it is important that said payment method is also enabled at site level.

Glossary

3D Secure

An additional and optional security feature for online credit card transactions where the user needs to fill out a security code or password on top of the card details and CVV code. 3D secure aims at reducing fraudulent transactions (e.g. with a stolen/found card).

Acquirer

To accept card payment, an acquirer is in accordance with card networks, partner with a payment provider or is a payment provider itself. A bank or financial institute that processes payment for merchants.

MultiSafepay as payment processor is an acquirer itself for Visa, Mastercard and Bancontact.

API

A set of clearly defined rules and tools in order to allow specified communications from one software platform to another and back. You can find the MultiSafepay API at: https://docs.multisafepay.com/api/

Customer

An entity (individual or organization) that makes use of another entitiy’s product or service offering. In our terminology, a customer is the beneficiary of goods and services provided by merchants that use MultiSafepay’s payment services.

Issuer

The company that provided the card. Usually this is the customer’s bank. For many payment methods, the issuer guarantees the funding of the transaction.

JSON

JSON (JavaScript Object Notation) is a human-readable file format for storing and transporting data. They are often used for communication between a server and a web page.

Merchant

The selling party of goods and services to the customer via ecommerce webshop or mobile app. Accepting payments with Credit cards or local payment methods. The selling party is required to have an acquiring bank account and subscribe to the services available from a payment service provider.

MultiSafepay Control

The environment where merchants can see their transactions and settings from within their MultiSafepay Account. This environment also allows the merchant to update and refund orders as well as update their company’s information. The MultiSafepay Control can be reached at: https://merchant.multisafepay.com

Payment Method

The means of payment customers can use to make purchases online, including but not limited to credit cards, e-wallets, bank transfers, mobile payments, etc. For a full list of our supported payment methods, check out our payment page.

Payment Service Provider (PSP)

Company that enables merchants with the ability to accept multiple types of electronic payment methods, by combining the functions of a payment gateway and a payment processor. The PSP can link financial institutions (acquirers, issuers), card and payment schemes and merchants, managing the relationship between them as a service. The payment service provider has the responsibility to ensure a secure and reliable delivery of electronic payment services. MultiSafepay offers a seamless and efficient streamlined payment process, by combining the functions of a gateway, processor and acquirer.

Payout

Generally, payout refers to a (large) amount of money paid at once to a business or an individual, accordingly with a preset schedule. For example, a MultiSafepay merchant will receive a payout from MultiSafepay on the days the merchant chooses, amounting all the sales the merchant has made in the given period minus all the transactions fees associated with them.

Plugin

A software component that adds a feature or functionality to another existing software. Plugins allow for software to be customized accordingly with the user’s needs. Often referred to as add-on.

Surcharge

An additional fee, charge or tax that is added to the costs of a good or service, on top of the initial price. Very often, the surcharge is not part of the stated price of the good or service. Surcharges can be set at specific amounts or can account for a percentage of the total price.

Ultimate Beneficial Owner (UBO)

The person or entity that is the ultimate beneficiary of the company. The natural person(s) who own or control a business and/or the natural person(s) on whose behalf a transaction is being conducted. Under European law, ultimate beneficial ownership comprises ownership or control of more than 25% of the shares or voting rights in a legal entity. To prevent malintent (i.e. financing terrorism, money-laundering, fraud, etc.), disclosure of the UBO is necessary in doing business with MultiSafepay.

Uncleared

Refers to the status of a credit card transaction that has been received, but has not automatically been accepted. This happens whenever a fault-check mechanism (e.g. anti-fraud module) detects unusual patterns in data.

Website

A collection of multimedia content, accessible through an internet connection, generally identified by a common domain name (e.g. multisafepay.com). Websites serve a multitude of purposes, such as information, entertainment or service-offering.

Guidance notes: Ultimate Beneficial Owner form

MultiSafepay is legally required (Wwft) to establish and verify the identity of the Ultimate Beneficial Owners.

What is an Ultimate Beneficial Owner?

An Ultimate Beneficial Owner is the natural person that holds direct or indirect a certain equity interest or exercises control of the company. An Ultimate Beneficial Owner is also referred to as an UBO.

This occurs typically in the following situations:

  • An individual holds an equity interest of 25% or more of the shares or capital of the enterprise; or
  • Exercises 25% or more of the voting rights; or
  • Exercises de facto control over the affairs of the enterprise, meaning the individuals that in practice determine matter; or
  • Exercises other special rights of 25% or more over the capital of the enterprise, (meaning that an individual holds specific control as a result of, for instance, rights granted in the pages of incorporation.

Download the Dutch UBO form

Download the English UBO form

Download the French UBO form

To clarify matters we have the following example: * The limited company Good Ltd has a sole shareholder Better Ltd.

The shares of Better ltd. are held equally by two other limited companies:

  • Anders ltd. - has two equal shareholders: Mr. A. Jansen Ms. Jansen

  • Best ltd. - has one sole shareholder: Ms. D. Best

The three Ultimate Beneficial Owners are therefore: * Mr. A. Jansen * Ms B. Jansen - de Jong * Ms. D. Best

The details of all Ultimate Beneficial Owners are to be provided in the form ‘Statement of Ultimate Beneficial Owner’. The color copy of the identity documents of these individuals needs to be uploaded in the account.

Guidance with regard to enterprise group structures

If the enterprise consists of a number of (intermediate) holding companies, then the Ultimate Beneficial Owner information will pertain to the final owner of these companies. The Ultimate Beneficial Owner(s) are all those who, through various companies, have 25% or more control of this underlying company.

Does every enterprise have an Ultimate Beneficial Owner?

No, within the definition under the law it is possible that an enterprise does not have an Ultimate Beneficial Owner. For instance in the case that an enterprise has five owners with an equal distribution of capital and control. Each of the owners in this case has does not have 25% of more of the ownership.

For more information please contact your account manager or our Risk Team via [email protected]

How do I know which documents I need to submit and/or which data to post on my website?

MultiSafepay will ask you to submit a number of documents in order to fully activate your account. After your account has been fully activated, it is possible to withdraw funds from your account and transfer them to your business bank account. Which documents are required depends on the legal structure/entity of a company.

  • Copy of a Chamber of Commerce extract
  • Copy of valid ID of the directors and/or persons with an interest of 25 percent (or more) in a company, e.g. via shares, control, or profit sharing
  • A payment in the amount of 1 EUR transferred from your business bank account (you can initiate this procedure in MultiSafepay Control). Alternatively, you can provide a copy of a bank statement/screenshot taken in your online banking environment including IBAN and company name. Important: the company name on your bank statement must be an exact match with one of the trade names on your Chamber of Commerce extract
  • Signed MultiSafepay Agreement for processing online payments. We kindly request you sign/fill in both pages.

Additionally, we kindly request you to list the following information on your website(s):

  • Official company name (as it is registered in the company register)
  • Chamber of Commerce number / company registration number
  • VAT number
  • General Terms and Conditions including right of withdrawal (14 days) or cancellation policy
  • Address, phone number and email address
  • Privacy Policy
  • For credit cards there needs to be a tickbox for customers in the checkout to agree with the terms

Disclaimer: The information on this website is intended as general information. No rights can be derived from this information. While the information on this page has been compiled by MultiSafepay with the utmost attention to detail, we do not accept liability for any errors or omissions. By using this page and/or using the information provided on or via this website, you agree to the applicability of this disclaimer.

How do I pay out the balance on my MultiSafepay Control to my business bank account?

In order to withdraw your balance from your MultiSafepay Control and transfer it to your own business bank account, your documentation and the information on your website needs to be checked and approved by our Risk Team.

You will automatically receive an email once your account has been approved. Please keep in mind that you can already process payments from your customers as soon as you have created an account and implemented your website. Your funds will be held on your MultiSafepay Control pending the approval of your account.

You can choose to pay out the balance on your MultiSafepay Control manually or automatically.

How does the Account Approval works?

Screening process

Once the MultiSafepay payment gateway is integrated on your webshop, you can start processing transactions. In order to transfer funds from your MultiSafepay Control into your business bank account, MultiSafepay’s Risk and Risk Team is legally required to perform a check. After your account has been fully approved, you can initiate a payout to your business bank account in MultiSafepay Control.

Click here to review MultiSafepay’s acceptance policy.

Required documents

In order to perform the check mentioned above, we kindly request you to upload the following documents in your account:

  • Copy of a certified Chamber of Commerce extract (no older than six months)
  • Copy (in color) of a valid ID of the directors and/or of the person(s) with 25 percent or more interest in a company, i.e. shares, control, or profit sharing.
  • A payment in the amount of 1 EUR transferred from your business bank account. Important: the trade name of your business bank account must be an exact match to (one of) the trade name(s) listed on you Chamber of Commerce extract.
  • Signed MultiSafepay agreement

Documents mentioned above are the ‘standard requirements’ in order to perform a check. Please note that depending on certain factors - such as company structure - you may be asked to provide some additional documents.

Required information on your website

In addition to documents mentioned above, we request that you list the following information on your website:

  • Chamber of Commerce number
  • VAT number
  • General Terms and Conditions including the right to withdrawal (14 days)
  • Privacy policy
  • Full legal company name, company address, phone number, email address.

Credit cards

In order to process credit cards, we request you to provide the following information:

  • Minimum order value
  • Average order value
  • Maximum order value
  • Yearly turnover credit cards

More information available in processing credit cards

This information is in accordance with Dutch (and European) rules and regulations.

Please note that there is a possibility that your request to process credit cards will be denied, e.g. because a certain product category is not allowed by a processing bank.

Do you have any questions about this process? You can contact our Risk Team at [email protected]

Disclaimer: The information on this website is intended as general information. No rights can be derived from this information. While the information on this page has been compiled by MultiSafepay with the utmost attention to detail, we do not accept liability for any errors or omissions. By using this page and / or using the information provided on or via this website, you agree to the applicability of this disclaimer.

How many websites can I add to my MultiSafepay Control?

It is possible to add an unlimited number of websites to your MultiSafepay Control. Please keep in mind that the websites added to your account must be operated by the same legal company for which your MultiSafepay Control was created.

If you wish to process payments for a website operated by a separate legal entity, you will have to sign up for an additional MultiSafepay Control.

I want to process payments using MultiSafepay, but I still have a contract with a different PSP. Is that a problem?

No problem. At MultiSafepay, any applicable monthly fees will only be charged when your existing contract with your former Payment Service Provider has ended. You will have full access to all MultiSafepay features and prevent unnecessary costs. If you wish to know more about our switching service, please contact us via [email protected]

Test Payment Details

For thoroughly testing your payment integration with MultiSafepay, you can use the following payment credentials in the TEST environment to simulate different payment scenarios.

Testing with our test credentials can only be done in you MultiSafepay Test Control. Create your MultiSafepay Test Account free of charge.

With a successful connection with your test or staging environment, you can immediately start testing.

Outgoing payments and additional payment methods (e.g. American Express) are disabled by default in a MultiSafepay test account. As a result, a refund cannot be processed successfully. Contact our Integration Team to enable outgoing payments or additional payment methods in your MultiSafepay Test Control.

If assistance is required, contact our Integration Team at [email protected]

AfterPay

Contact our Integration Team to enable AfterPay as payment method in your MultiSafepay Test Control.

Alipay

MultiSafepay provides a test platform for Alipay transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Cancelled Transaction is Cancelled

American Express

MultiSafepay provides a test platform for American Express transactions. By entering a test card number, you will be able to simulate the outcome of the transaction.

  • CVC 123
  • Select a date in the future for the expiry date
Card number Status Description
3782 8224 6310 005 Completed Transaction is Completed (not 3D enrolled)
3742 0000 0000 004 Declined Transaction is Declined
3787 3449 3671 000 Uncleared Transaction is Uncleared (after 3 minutes it is changed to Void)

Bancontact

MultiSafepay provides a test platform for Bancontact transactions. By entering a test card number, you will be able to simulate the outcome of the transaction.

Card number Status Description
6703 4500 0546 1000 5 Completed Transaction is Completed (3D enrolled)
6703 4500 0546 1000 9 Declined Transaction is Declined (card needs to be 3D enrolled)
6703 9902 9900 0004 5 Declined Transaction is Declined (failed 3D authentication)
6703 9902 9900 0001 1 Declined Transaction is Declined (3D authentication successful, but insufficient funds)

BankTransfer

MultiSafepay provides a test platform for bank transfer transactions. By entering a test IBAN you will be able to simulate the outcome of the transaction.

IBAN Status Description
NL87ABNA0000000001 Initialized/Completed Transaction is Initialized (after 1 minute it is Completed)
NL87ABNA0000000002 Initialized/Expired/Completed Transaction is Initialized ( after 1 minute it is Expired, and 1 minute later it is Completed)
NL87ABNA0000000003 Initialized/Expired Transaction is Initialized ( after 1 minute it is Expired)
NL87ABNA0000000004 Initialized/Declined Transaction is Initialized ( after 1 minute it is Declined)

Belfius

MultiSafepay provides a test platform for Belfius transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Cancelled Transaction is Cancelled

CartaSi

MultiSafepay provides the Visa test credantials to test the payment method CartaSi.

CartaSi is shown as a payment option on the payment page of MultiSafepay only after:

  1. The Visa gateway is enabled; and
  2. The locale is set to it_IT (Italy) in the transaction call received by MultiSafepay.

Cartes Bancaires

MultiSafepay provides the Visa test credantials to test the payment method Cartes Bancaires.

Cartes Bancaires is shown as a payment option on the payment page of MultiSafepay only after:

  1. The Visa gateway is enabled; and
  2. The locale is set to fr_FR (France) in the transaction call received by MultiSafepay.

Dankort

MultiSafepay provides the Visa test credantials to test the payment method Dankort.

Dankort is shown as a payment option on the Payment page of MultiSafepay only after:

  1. The Visa gateway is enabled; and
  2. The locale is set to da_DK (Denmark) in the transaction call received by MultiSafepay.

SEPA Direct Debit

MultiSafepay provides a test platform for SEPA Direct Debit transactions. By entering a test IBAN you will be able to simulate the outcome of the transaction.

IBAN Status Description
NL87ABNA0000000001 Initialized/Completed Transaction is Initialized (after 2 minutes it is Completed)
NL87ABNA0000000002 Initialized/Declined Transaction is Initialized (after 2 minutes it is Declined)
NL87ABNA0000000003 Initialized/Uncleared/Completed Transaction is Initialized ( after 2 minutes it is Uncleared, and 1 minute later it is Completed)
NL87ABNA0000000004 Initialized/Uncleared/Declined Transaction is Initialized ( after 2 minutes it is Uncleared, and 1 minute later it is Declined)

Dotpay

MultiSafepay provides a test platform for Dotpay transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Declined Transaction is Declined

E-invoicing

MultiSafepay provides a test platform for Betaal na Ontvangst / Pay After Delivery transactions. During the payment process you will be able to simulate the outcome of the transaction.

Address Status Description
Kraanspoor 39C
1033SC Amsterdam
Completed Transaction is Completed

Gift cards

Currently no test data available for the payment method gift cards.

When activating a gift card as payment method in a live MultiSafepay Control, the payment method will be tested before release.

Giropay / EPS

MultiSafepay provides a test platform for Giropay/EPS transactions. During the payment process you will be able to simulate the outcome of the transaction.

BIC Status Description
Any BIC Completed Transaction is Completed
Any BIC Declined Transaction is Declined

Note: Giropay is a German payment method and can only be tested if the country code for Germany (DE) is sent in the pre-transaction request. For EPS, you can also use the Giropay gateway in TEST. In the LIVE environment EPS will display only when you use Austria (AT) as country code.

iDEAL

MultiSafepay provides a test platform for iDEAL transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Declined Transaction is Declined
Cancelled Transaction is Cancelled
Initialized/Completed Transaction is Initialized (after 1 minute it is changed to Completed)
Initialized/Declined Transaction is Initialized (after 1 minute it is changed to Declined)

ING Home’Pay

MultiSafepay provides a test platform for ING Home’Pay transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Cancelled Transaction is Cancelled

KBC

The payment method KBC can only be processed on our new Payment page starting with PayV2.

Status Description
Completed Transaction is Completed
Cancelled Transaction is void / cancelled

Klarna

Klarna provides their own test credentials. For a complete guide, check out Klarna’s documentation.

Maestro

MultiSafepay provides a test platform for Maestro transactions. The simulation is similar to the Visa test platform. For extensive testing please use the Visa test platform. By entering a test card number, you will be able to simulate the outcome of the transaction.

Card number Status Description
6759 0000 0000 5 Completed Transaction is Completed (3D enrolled)

Mastercard

MultiSafepay provides a test platform for Mastercard transactions. The simulation is similar to the Visa test platform. For extensive testing please use the Visa test platform. By entering a test card number, you will be able to simulate the outcome of the transaction.

  • CVC 123
  • Select a date in the future for the expiry date
Card number Status Description
5500 0000 0000 0004 Completed Transaction is Completed (not 3D enrolled)

Pay After Delivery (Betaal na Ontvangst)

MultiSafepay provides a test platform for Betaal na Ontvangst / Pay After Delivery transactions. During the payment process you will be able to simulate the outcome of the transaction.

Address Status Description
Kraanspoor 39C
1033SC Amsterdam
Completed Transaction is Completed
Vlierweg 12D
1032LG Amsterdam
Declined Transaction is Declined

PayPal

MultiSafepay provides a test platform for PayPal transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Declined Transaction is Declined
Initialized / Completed Payment blocked by PayPal (then accepted)
Initialized / Declined Payment blocked by PayPal (then declined)
Cancelled Transaction is Cancelled

Recurring payment

Contact us at [email protected] to enable recurring payment in your MultiSafepay Test Control. Full documentation on recurring payments

Santander Betaalplan

Currently no test data available for the payment method Santander.

When activating Santander Betaalplan as payment method in a live MultiSafepay Control, the payment method will be tested before release.

SOFORT Banking

MultiSafepay provides a test platform for SOFORT Banking transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Cancelled Transaction is Cancelled

Trustly

MultiSafepay provides a test platform for Trustly transactions. During the payment process you will be able to simulate the outcome of the transaction.

Status Description
Completed Transaction is Completed
Cancelled Transaction is Cancelled

Visa

MultiSafepay provides a test platform for Visa transactions. By entering a test card number you will be able to simulate the outcome of the transaction.

  • CVC 123
  • Select a date in the future for the expiry date
Card number Status Description
4111 1111 1111 1111 Completed Transaction is Completed (3D enrolled)
4012 0010 3844 3335 Completed Transaction is Completed (not 3D enrolled)
4917 3000 0000 0008 Uncleared Transaction is Uncleared (after 3 minutes it is changed to Void)
4462 0000 0000 0003 Uncleared Transaction is Uncleared (after 3 minutes it is changed to Completed)
4012 0010 3746 1114 Declined Transaction is Declined (failed 3D authentication)
4012 0010 3848 8884 Declined Transaction is Declined (3D authentication successful, but insufficient funds)
Test orders overview

Fill your test account with test orders

Contact us at [email protected] and specify the amount of orders you would like to view. These will all be listed as test orders. At this moment we can provide you with the following sample payment methods:

  • iDEAL (All scenarios are possible)
  • Sofort (All scenarios are possible)
  • Bancontact (All scenarios are possible)
  • VISA (All scenarios are possible)
  • Randomized (Random scenarios with random payment methods are listed)
When can I pay out the balance on my MultiSafepay Control to my business bank account?

In order to pay out funds on your MultiSafepay Control to your business bank account, your MultiSafepay Control must be fully activated.

You can check this by logging in on MultiSafepay Control.

  1. Select Pay-out from the Dashboard to the left
  2. If your account is not fully activated, you will see a red bar at the top of the screen containing a link to the page where you may upload the documents necessary for the approval of your account.

Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Prefieres tener la explicación en Español? Contacta con tu gerente de cuentas.

Vous préférez une explication en français? Contactez votre gestionnaire de compte.