Getting Started


Here you find all the information you need to start processing payments with MultiSafepay.

Are there any products or services that cannot be sold?

As a Payment Service Provider, MultiSafepay is subject to European and Dutch laws and regulations. Additionally, we are required to comply with the policies set per each payment method that we offer. MultiSafepay is also required to take potential risks and reputational consequences into account.

Some products and/or services cannot therefore be accepted or can only be sold if additional …

Can I test with MultiSafepay?

In order to help you integrate your website with MultiSafepay or test new features, we provide a separate test environment. In the test environment, no real transactions can take place, allowing you to test different payment methods and your website’s transaction status handling.

Please start with creating a test account for MultiSafepay Control. As soon as you have created your first …

Getting started

Getting Started

Here you find all the information you need to start processing payments with MultiSafepay.

1. Create a MultiSafepay Control account (Test and Live)

Create a test account

  • Test MultiSafepay’s solutions
  • Test your payment integration
  • Explore new features
  • No costs associated per transaction

Create a live account

  • Process real online payments
  • You will pay transaction …
Global setting vs Site level (activating payment methods)

There are two ways to activate a payment method in your MultiSafepay Control, namely globally or at site level.

If you navigate to Settings -> Payment methods, you can enable a payment method for all websites connected to your MultiSafepay Control (global setting) or, per individual website (site level). When choosing to enable a payment method at site level, it is important to enable all …

Glossary

3D Secure

An additional and optional security feature for online credit card transactions where the user needs to fill out a security code or password on top of the card details and CVV code. 3D secure aims at reducing fraudulent transactions (e.g. with a stolen/found card).

Acquirer

To accept card payment, an acquirer is in accordance with card networks, partner with a payment provider or …

Guidance notes: Ultimate Beneficial Owner form

MultiSafepay is legally required (Wwft) to establish and verify the identity of the Ultimate Beneficial Owners.

What is an Ultimate Beneficial Owner?

An Ultimate Beneficial Owner is the natural person that holds direct or indirect a certain equity interest or exercises control of the company. An Ultimate Beneficial Owner is also referred to as an UBO.

This occurs typically in the following …

How do I know which documents I need to submit and/or which data to post on my website?

MultiSafepay will ask you to submit a number of documents in order to fully activate your account. After your account has been fully activated, it is possible to withdraw funds from your account and transfer them to your business bank account. Which documents are required depends on the legal structure/entity of a company.

  • Copy of a Chamber of Commerce extract
  • Copy of valid ID of the directors …
How do I pay out the balance on my MultiSafepay Control to my business bank account?

In order to withdraw your balance from your MultiSafepay Control and transfer it to your own business bank account, your documentation and the information on your website needs to be checked and approved by our Risk Team.

You will automatically receive an email once your account has been approved. Please keep in mind that you can already process payments from your customers as soon as you have …

How does the Account Approval work?

Screening process

Once the MultiSafepay payment gateway is integrated on your webshop, you can start processing transactions. In order to transfer funds from your MultiSafepay Control into your business bank account, MultiSafepay’s Risk and Risk Team is legally required to perform a check. After your account has been fully approved, you can initiate a payout to your business bank account …

How many websites can I add to my MultiSafepay Control?

It is possible to add an unlimited number of websites to your MultiSafepay Control. Please keep in mind that the websites added to your account must be operated by the same legal company for which your MultiSafepay Control was created.

If you wish to process payments for a website operated by a separate legal entity, you will have to sign up for an additional MultiSafepay Control.

I want to process payments using MultiSafepay, but I still have a contract with a different PSP

No problem. At MultiSafepay, any applicable monthly fees will only be charged when your existing contract with your former Payment Service Provider has ended. You will have full access to all MultiSafepay features and prevent unnecessary costs. If you wish to know more about our switching service, please contact us via [email protected]

I want to process payments using MultiSafepay, but I still have a contract with a different PSP. Is that a problem?

No problem. At MultiSafepay, any applicable monthly fees will only be charged when your existing contract with your former Payment Service Provider has ended. You will have full access to all MultiSafepay features and prevent unnecessary costs. If you wish to know more about our switching service, please contact us via [email protected]

Test Payment Details

For thoroughly testing your payment integration with MultiSafepay, you can use the following payment credentials in the TEST environment to simulate different payment scenarios.

Testing with our test credentials can only be done in you MultiSafepay Test Control. Create your MultiSafepay Test Account free of charge.

With a successful connection with your test or staging environment, you can …

Test orders overview

Fill your test account with test orders

Contact us at [email protected] and specify the amount of orders you would like to view. These will all be listed as test orders. At this moment we can provide you with the following sample payment methods:

  • iDEAL (All scenarios are possible)
  • Sofort (All scenarios are possible)
  • Bancontact (All scenarios are possible)
  • VISA (All scenarios are …
When can I pay out the balance on my MultiSafepay Control to my business bank account?

In order to pay out funds on your MultiSafepay Control to your business bank account, your MultiSafepay Control must be fully activated.

You can check this by logging in on MultiSafepay Control

  1. Select Pay-out from the Dashboard to the left
  2. If your account is not fully activated, you will see a red bar at the top of the screen containing a link to the page where you may upload the documents …

Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Falls Sie eine deutschsprachige Erklärung bevorzugen, kontaktieren Sie bitte Ihren Kundenbetreuer

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