MultiSafepay processes the following currencies as standard:
- Euros (EUR)
- Pounds (GBP)
- Dollars (USD).*
Please note that the Dollar (USD) is not supported as currency for bank transfer.
- The currency is only processed when it is supported by the selected payment method
- The desired currency is correctly processed within the transaction call, received by MultiSafepay when using JSON requests
- The plugin settings allow the currency selected
- The currency is enabled/allowed within your MultiSafepay Control.
When multiple currencies are enabled within your MultiSafepay Control, all currencies will be shown under Finance -> Balance.
Add currency to your MultiSafepay Balance
In order to enable more currencies in your MultiSafepay Control, please submit your request with our Support department via [email protected]
Add multi-currency business bank account to your MultiSafepay Control
Although MultiSafepay provides all currencies, all incoming and outgoing transactions are processed in Euros (EUR) as standard currency. To process a payout, you must provide us with a business bank account that is able to receive funds in the requested currency.
When you request an extra currency to be added to your MultiSafepay Control, you need to follow a few steps in order to ensure transactions can be processed in that particular currency and that no currency conversion is needed:
Add a business bank account in your MultiSafepay Control that is able to receive the currency. This can be done through Finance -> Balance -> Add bank account
Process a bank transfer in the requested currency to confirm the business bank account
Once the above has been processed, you can inform the Support department [email protected] to complete the verification procedure. The Risk Team will finalize your request.
Within your MultiSafepay Control, you will have the possibility to convert the currency to Euros (EUR). This can be done through Finance -> Currency Conversion. Take into account the exchange rate and/or costs involved
If a business bank account that can receive the currency as is has been added to your MultiSafepay Control (and approved by our Risk Team), a payout can be processed without currency conversion.
For example, the currency dollar (USD) is paid out in dollar (USD) and received on your business bank account in the dollars (USD) as well.
Additional currencies available at MultiSafepay
MultiSafepay can process a few additional currencies, as follows:
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Swiss franc (CHF)
- Czech koruna (CZK)
- Danish krone (DKK)
- Norwegian krone (NOK)
- Polish zloty (PLN)
- Swedish krona (SEK)
For any inquiries on currencies and the full functionality of your MultiSafepay Control, our Support team is happy to asisst you via [email protected]