General


Can I add SPF DNS records for the emails MultiSafepay sends?

SPF stands for Sender Policy Framework. In an SPF record you can define which servers can send emails on behalf of your domain name. A receiving server can, among other things, decide on the basis of the SPF record to let an email pass, mark it as unsafe or refuse it altogether.

We do use an SPF record to prevent our emails from being marked as spam.

The following TXT record can be added to the …

Can I download old versions of the MultiSafepay plugins?

We advise you to always use our latest stable plugin version. However, if you would like to use an older version of our plugins, please contact our Integration Team at [email protected]

Can I exclude referrals in Google Analytics?

We are currently looking for Magento merchants willing to test Option 2 (please see below), the utm_nooverride=1 parameter method. Please get in touch with our Integration Team at [email protected] if this is something interesting for you and we will further assist you in setting it up.

Analytics have opened up a new universe about users’ needs and wants, about how you can …

Can I track payment metrics in Google Analytics?

Yes you can. See our Order full reference page

Can I use MultiSafepay when I have an Odoo webshop?

Yes, you can. A few external developers created an Odoo app that connects with MultiSafepay. You can find it on the Odoo website

MultiSafepay did not take part in developing the Odoo apps. Therefore, we advise you to contact your developer to assist you further.

Currencies supported by MultiSafepay

MultiSafepay processes the following currencies as standard and available with all payment methods:

  • EUR (Euro)
  • GBP (Pound Sterling)

Those are all the currencies available for Visa, MasterCard and Maestro:

  • EUR (Euro)
  • USD (United States dollar)
  • GBP (Pound Sterling)
  • VEF (Venezuelan bolívar)
  • AUD (Australian dollar)
  • BRL (Brazilian real)
  • CHF (Swiss franc)
  • CLP (Chilean peso)
  • COP (Colombian peso) …
Does MultiSafepay have a status page?

Yes, you visit the MultiSafepay status page here

How can I change the descriptor?

Descriptor

A descriptor allows you to display your company name on a customers’ bank statement. This can be enabled in your MultiSafepay Control by following these steps:

  1. Navigate to Settings –> Website settings
  2. Fill in your company name in the field Name

The descriptor is applicable for iDEAL, VISA, Mastercard, Bancontact

Please note that the new name may only be maximum 35 …

How can I edit the email address listed under 'Financial email'?

You can edit the email address listed under “Financial email”, by following these steps:

  1. Login into your MultiSafepay Control
  2. Select the drop-down-menu in the right hand corner of your screen, next to the search bar
  3. Click on Contact Details
  4. Add your preferred email address under Financial email
  5. Click Save to complete the changes.

Reverse-charging VAT is possible in the event that …

Languages supported by MultiSafepay

MultiSafepay Payment pages support the following languages:

  • Arabic
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Hebrew
  • Italian
  • Japanese
  • Mandarin
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Turkish
Payouts and Bank holidays

When will a payout be possibly delayed?

During the year, payouts are sometimes put on hold due to Bank holidays and the exact dates differ per year.

MultiSafepay pays out every business day of the year (excluding weekends), although Bank holidays can delay payouts by a day or two. Since the days differ on a yearly basis, you can contact our Support team for more information regarding these …

Styleguide MultiSafepay

Introduction

The purpose of a style guide is to ensure consistency in any documentation or website. It may vary from how we spell the name of our company to the color codes we use for our logo.

Below you will find all kinds of style conventions we apply.

Our name

We spell our name with a capitalized M and S in MultiSafepay. Commonly mistaken with a capitalized P.

MultiSafepay is the correct …

What does the 'Declined' status mean?

Declined

If a payment (American Express, Mastercard, Visa) of a customer receives the status Declined, it may be for several reasons. Only the customer can contact their credit card issuer to inquire as to why the credit card payment has been declined.

For questions about credit card payments and/or a payment status (of a credit card transaction), please contact us at [email protected]

What is 3D Secure?

3D Secure is an additional security layer used in online credit and debit card transactions. The major credit card companies each offer their own version of 3D Secure. These are Verified by Visa, Mastercard SecureCode, J/Secure and American Express SafeKey.

3D Secure technology adds an extra step to placing an order and is intended for your safety and that of your customers. Your customers are …

What is the IP range from MultiSafepay?

In order to prevent a failed offline action for a status update (for instance by a HTTP 403 response), it is sometimes necessary to authorize our servers’ ip address on your notification URL.

To do so, please contact us at [email protected] and we can provide you with the IP addresses.

Where can I find the payment method logos?

You can find the logos and icons of the payment methods in your MultiSafepay Control with in this section

You can also find the complete list on our GitHub page

Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Falls Sie eine deutschsprachige Erklärung bevorzugen, kontaktieren Sie bitte Ihren Kundenbetreuer

Prefieres tener la explicación en Español? Contacta con tu gerente de cuentas.

Vous préférez une explication en français? Contactez votre gestionnaire de compte.