General


Can I add SPF DNS records for the emails MultiSafepay sends?

SPF stands for Sender Policy Framework. In an SPF record you can define which servers can send emails on behalf of your domain name. A receiving server can, among other things, decide on the basis of the SPF record to let an email pass, mark it as unsafe or refuse it altogether.

We do use an SPF record to prevent our emails from being marked as spam.

The following TXT record can be added to the …

Can I download old versions of the MultiSafepay plugins?

We advise you to always use our latest stable plugin version. However, if you would like to use an older version of our plugins, please contact our Integration Team at [email protected]

Can I exclude referrals in Google Analytics?

We are looking for Magento merchants willing to test Option 2 (please see below), the utm_nooverride=1 parameter method. Please get in touch with our Integration Team at [email protected] if this is something interesting for you and we will further assist you in setting it up.

Analytics have opened up a new universe about users’ needs and wants, about how you can deliver …

Can I track payment metrics in Google Analytics?

Yes you can. See our Order full reference page

Currencies supported by MultiSafepay

MultiSafepay processes the following currencies as standard and available with all payment methods:

  • EUR (Euro)
  • GBP (Pound Sterling)

Those are all the currencies available for Visa, MasterCard and Maestro:

  • EUR (Euro)
  • USD (United States dollar)
  • GBP (Pound Sterling)
  • VEF (Venezuelan bolívar)
  • AUD (Australian dollar)
  • BRL (Brazilian real)
  • CHF (Swiss franc)
  • CLP (Chilean peso)
  • COP (Colombian peso) …
Does MultiSafepay have a status page?

Yes. At MultiSafepay, our systems may encounter outages, although these happen very rarely. When such an event occurs you can refer to our Status page, which lists the current statuses of all our systems. The status page also features a log where all past incidents are listed with descriptions, time and date.

You can easily subscribe to updates by clicking on the blue button Subscribe to updates

Glossary

3D Secure

An authentication protocol for online payments. 3D Secure is also known by its branded names like Mastercard Identity Check, Visa Secure or American Express SafeKey. The protocol is designed to reduce fraud while maintaining a positive customer experience.

Acquirer

To accept card payments, an acquirer is in accordance with card networks, partner with a payment provider or is a …

How can I add my business name to a bank statement charge?

Adding a statement descriptor

A descriptor can be used to explain charges on customer’s bank statement. We advise you to add your company name to the descriptor. This can be enabled in your MultiSafepay Control by following these steps:

  1. Navigate to Settings > Website settings
  2. Fill in your company name in the Name field

The descriptor will appear and can be adjusted as shown below …

How can I edit the email address listed under 'Financial email'?

You can edit the email address listed under “Financial email”, by following these steps:

  1. Log in to your MultiSafepay Control
  2. Select the drop-down-menu in the right hand corner of your screen, next to the search bar
  3. Click on Contact Details
  4. Add your preferred email address under Financial email
  5. Click Save to complete the changes.

Reverse-charging VAT is possible in the event that …

How will Brexit affect my business?

On the 1st of January 2021, the United Kingdom left the European Union. This may lead you to wonder what it means for you as a merchant of MultiSafepay.

MultiSafepay would like to assure you that there will be no changes to the services that MultiSafepay offers. Your agreements with MultiSafepay will therefore remain the same and the services we offer will continue to operate at a high level.

Languages supported by MultiSafepay

MultiSafepay Payment pages support the following languages:

  • Arabic
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Hebrew
  • Italian
  • Japanese
  • Mandarin
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Turkish
Payouts and Bank holidays

When will a payout be possibly delayed?

During the year, payouts are sometimes put on hold due to Bank holidays and the exact dates differ per year.

MultiSafepay pays out every business day of the year (excluding weekends), although Bank holidays can delay payouts by a day or two. Since the days differ on a yearly basis, you can contact our Support team for more information regarding these …

Styleguide MultiSafepay

Introduction

The purpose of a style guide is to ensure consistency in any documentation or website. It may vary from how we spell the name of our company to the color codes we use for our logo.

Below you will find all kinds of style conventions we apply.

Our name

We spell our name with a capitalized M and S in MultiSafepay. Commonly mistaken with a capitalized P.

MultiSafepay is the correct …

What are generic gateways?

Generic Gateways

In our plugins, we have predefined gateways linked to our payment methods. Whenever we add a new payment method to our platform, the merchant needs to update the plugin to use the new gateway. For that reason, some of our plugins contain one or more generic gateways. These gateways have a flexible gateway code and thus can be used to connect almost every payment method we offer …

What are the statuses per payment method?

Every payment has an Order Status as well as a Transaction Status relating to a single order transaction. This section outlines the transaction flow of an order and the different ways a transaction can be processed. This differs per payment method.

  • Order Status: The order status indicates the status of the order, such as Completed, Pending or Rejected.

  • Transaction Status: The transaction status …

What does the 'Declined' status mean?

Declined

If a payment (American Express, Mastercard, Visa) of a customer receives the status Declined, it may be for several reasons. Only the customer can contact their credit card issuer to inquire as to why the credit card payment has been declined.

For questions about credit card payments and/or a payment status (of a credit card transaction), please contact us at [email protected]

What is 3D Secure?

3D Secure (3DS) is an authentication protocol for online transactions. 3D Secure is also known by its branded names like Mastercard Identity Check, Visa Secure or American Express SafeKey. Two versions of the 3D Secure protocol coexist (3DS 1.0 and 3DS 2.0).

Please note: All Europe-based transactions through our platform use the 3D Secure protocol in order to comply with PSD2 regulations.

How …

What is the IP range from MultiSafepay?

In order to prevent a failed offline action for a status update (for instance by a HTTP 403 response), it is sometimes necessary to authorize our servers’ ip address on your notification URL.

To do so, please contact us at [email protected] and we can provide you with the IP addresses.

Where can I find the payment method logos?

You can find the icons of the payment methods in your MultiSafepay Control here

A complete list of icons from all supported payment methods can be found in the following GitHub repository

Feedback

You're missing something out and would like us to fix it? Suggest an improvement to this page!

Feedback

Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Falls Sie eine deutschsprachige Erklärung bevorzugen, kontaktieren Sie bitte Ihren Kundenbetreuer.

Prefieres tener la explicación en Español? Contacta con tu gerente de cuentas.

Vous préférez une explication en français? Contactez votre gestionnaire de compte.