SPF stands for Sender Policy Framework. In an SPF record you can define which servers can send emails on behalf of your domain name. A receiving server can, among other things, decide on the basis of the SPF record to let an email pass, mark it as unsafe or refuse it altogether.
We do use an SPF record to prevent our emails from being marked as spam.
The following TXT record can be added to the …
We advise you to always use our latest stable plugin version. However, if you would like to use an older version of our plugins, please contact our Integration Team at [email protected]
We are currently looking for Magento merchants willing to test Option 2 (please see below), the utm_nooverride=1 parameter method. Please get in touch with our Integration Team at [email protected] if this is something interesting for you and we will further assist you in setting it up.
Analytics have opened up a new universe about users’ needs and wants, about how you can …
Yes you can. See our Order full reference page
Yes, you can. A few external developers created an Odoo app that connects with MultiSafepay. You can find it on the Odoo website
MultiSafepay did not take part in developing the Odoo apps. Therefore, we advise you to contact your developer to assist you further.
MultiSafepay processes the following currencies as standard and available with all payment methods:
Those are all the currencies available for Visa, MasterCard and Maestro:
Yes, you visit the MultiSafepay status page here
A descriptor allows you to display your company name on a customers’ bank statement. This can be enabled in your MultiSafepay Control by following these steps:
The descriptor is applicable for iDEAL, VISA, Mastercard, Bancontact
Please note that the new name may only be maximum 35 …
You can edit the email address listed under “Financial email”, by following these steps:
Reverse-charging VAT is possible in the event that …
During the year, payouts are sometimes put on hold due to Bank holidays and the exact dates differ per year.
MultiSafepay pays out every business day of the year (excluding weekends), although Bank holidays can delay payouts by a day or two. Since the days differ on a yearly basis, you can contact our Support team for more information regarding these …
The purpose of a style guide is to ensure consistency in any documentation or website. It may vary from how we spell the name of our company to the color codes we use for our logo.
Below you will find all kinds of style conventions we apply.
We spell our name with a capitalized M and S in MultiSafepay. Commonly mistaken with a capitalized P.
MultiSafepay is the correct …
If a payment (American Express, Mastercard, Visa) of a customer receives the status Declined, it may be for several reasons. Only the customer can contact their credit card issuer to inquire as to why the credit card payment has been declined.
For questions about credit card payments and/or a payment status (of a credit card transaction), please contact us at [email protected] …
3D Secure is an additional security layer used in online credit and debit card transactions. The major credit card companies each offer their own version of 3D Secure. These are Verified by Visa, Mastercard SecureCode, J/Secure and American Express SafeKey.
3D Secure technology adds an extra step to placing an order and is intended for your safety and that of your customers. Your customers are …
In order to prevent a failed offline action for a status update (for instance by a HTTP 403 response), it is sometimes necessary to authorize our servers’ ip address on your notification URL.
To do so, please contact us at [email protected] and we can provide you with the IP addresses.