Yes. From 26 May 2018 onward, such requests can be emailed to [email protected]
Yes, MultiSafepay has appointed a dedicated Data Protection Officer. This person is also registered with the Dutch Data Protection Authority (AP) and can be contacted by sending an email to [email protected]
Since online payments processing is the primary activity of MultiSafepay, we are a data controller, responsible for keeping it, and not a so-called (sub)processor, responsible for processing it any way. For this reason, we have added an addendum, which includes a number of provisions similar to a processing agreement.
Yes. In accordance with, among other things, our PCI DSS certification, we regularly perform checks on our security including the pen test (ethical hacking). A so-called pen test (or penetration test) is a test for evaluating the security of a system by simulating cyberattacks and trying to find vulnerabilities that can be removed.
MultiSafepay has taken several measures to ensure the protection of your data, e.g. the use of specific software, company policy, procedures, and operational guidelines within our organization. The requirements set by the Payment Card Industry Data Security Standard are taken into account. MultiSafepay is PCI DSS certified, meaning that all stored customer data is encrypted.