Refund more than originally received, for example by refunding the return costs incurred by the customer, is now possible in your MultiSafepay Control.
This only applies to payments originally received with a debit payment method. Credit cards and post payment methods do not apply.
Of course, paying back more than originally received depends on a number of steps: The screening department must approve the request, and a maximum limit will be set.
From that moment you can refund more to the customer from the original payment than you initially received.
Note that the ‘allow more than original’ function must be activated in your MultiSafepay Control by the screening department.
The application goes through your account manager. You can contact your account manager at [email protected]