How can I perform a refund?
You can perform a refund by following a few simple steps:
- Log in to your MultiSafepay Control account
- In the Dashboard, navigate to Transactions > Transaction overview
- Select the Completed transaction you wish to refund
- Check out the detailed description of the payment under Order summary
- You can now click on Refund order to initiate the refund.
Should you have any further questions about refunding or about transactions in general, do not hesitate to contact our Support team at [email protected]
Feedback
You're missing something out and would like us to fix it? Suggest an improvement to this page!
Other languages
Liever uitleg in
het Nederlands? Neem contact op met uw accountmanager.
Vuoi ricevere
informazioni in italiano? Contatta il tuo account manager.
Falls Sie eine deutschsprachige Erklärung bevorzugen, kontaktieren Sie bitte Ihren Kundenbetreuer.
Prefieres tener la
explicación en Español? Contacta con tu gerente de cuentas.
Vous préférez une
explication en français? Contactez votre gestionnaire de compte.