How can I perform a refund?

You can perform a refund by following a few simple steps:

  1. Log in to your MultiSafepay Control account
  2. In the Dashboard, navigate to Transactions > Transaction overview
  3. Select the Completed transaction you wish to refund
  4. Check out the detailed description of the payment under Order summary
  5. You can now click on Refund order to initiate the refund.

Should you have any further questions about refunding or about transactions in general, do not hesitate to contact our Support team at [email protected]


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