Finance


How can I fund my balance in my MultiSafepay Control?

To fund your account please follow these steps:

  1. Log in to the MultiSafepay Control
  2. Navigate on the left side of the page and select Finance -> Fund account
  3. Step 1: Select the currency and the amount that you would like to top up your account with
  4. Step 2: Select the payment method that you wish to use to execute the transaction
  5. Click on Send to complete the payment.

You will be directed to a …

How can I perform a refund?

You can perform a refund by following a few simple steps:

  1. Login into your MultiSafepay Control account
  2. In the Dashboard, navigate to Transactions -> Transaction overview
  3. Select the Completed transaction you wish to refund
  4. Check out the detailed description of the payment under Order summary
  5. You can now click on Refund order to initiate the refund.

Should you have any further questions about …

How can I view my daily balance in the MultiSafepay Control?

It is possible to view your daily balance in the MultiSafepay Control

Please follow these steps:

  1. Navigate to Finance
  2. Click on Daily Balance

In this overview you can see your:

  • Closing balance date
  • Balance
  • Payout amount
  • Payout transaction
  • Payout sent to the bank
  • Bank description
  • IBAN
  • Swift
  • Payout status
How can I view uncleared transactions?

In your MultiSafepay Control it is possible to view all uncleared transactions which have not yet been paid out to your accounts. Please follow these steps:

  1. Navigate to your Account Balances on your Dashboard
  2. Click on any Uncleared transaction
  3. View all Financial Uncleared transactions
How do I interpret payments with an uncleared status?

Credit card payments with an Uncleared status

The ‘uncleared’ status can be assigned to any credit card payment. In this case, the payment is placed ‘on hold’ by the MultiSafepay fraud filter. Transactions with the status ‘uncleared’ must be evaluated and either accepted or refused by the merchant. We would like to emphasize that our automated fraud filter detects an increased risk …

How do I set-up my Exact Globe platform?

In order to be able to import an accountant export from your MultiSafepay Control into your Exact Globe account, you will need to provide an additional international bank account number (IBAN). However, bear in mind that this is just for Exact to be able to process this kind of operation and the account number can therefore be a “dummy” account.

How to “create” a dummy …

How do I set-up my Exact Online platform?

In order to be able to import an accountant export from your MultiSafepay Control into your Exact Online account, you will need to provide an additional international bank account number (IBAN). However, bear in mind that this is just for Exact to be able to process this kind of operation and the account number can therefore be a “dummy” account.

How to create a dummy IBAN

  1. Go to …
How do I set-up my Twinfield platform?

In order to be able to import an accountant export from your MultiSafepay Control into your Twinfield account, you will need to provide an additional international bank account number (IBAN). However, bear in mind that this is just for Twinfield to be able to process this kind of operation and the account number can therefore be a “dummy” account.

How to “create” a dummy …

How to generate an MT940 report

In order to generate a MT940 report within your MultiSafepay Control, please follow these steps:

  1. Login into your MultiSafepay Control account
  2. Go to Reports and select Accountant export
  3. Fill in the date selection
  4. Change the report type to an MT940 report
  5. Generate report.

In the MT940 report, all incoming and outgoing completed transactions are displayed in the specified period in which you …

Refund more than original amount

Refunding more than the stated amount of the original transaction is now possible for certain payment methods and can be activated in MultiSafepay Control. This can be useful, for example, for merchants willing to cover the costs incurred by a customer when sending an order back by post.

This only applies to payments originally received with a debit payment method. Credit cards and post-payment …

VAT - Everything you need to know

Why is MultiSafepay charging VAT?

Since 2016, MultiSafepay has expanded its payment services by including so-called acquiring services for some payment methods. This means that for payment methods such as Bancontact, MultiSafepay can offer end-to-end payment processing and reporting services, which contributes to increased availability and reliability. As a result, we were required to start …

Withdrawing funds from my MultiSafepay Control?

You will be able to pay out funds to your business bank account anytime, as soon as your MultiSafepay Control account has been fully activated. Of course, payouts cannot be carried out if the balance of your account is negative (in case of refunds, chargebacks or fees) or if this feature is deactivated by the Risk Team for any reason.

There are two ways for merchants to withdraw funds, either …

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