To fund your account please follow these steps:
You will be directed to a …
You can perform a refund by following a few simple steps:
Should you have any further questions about …
It is possible to view your daily balance in the MultiSafepay Control
Please follow these steps:
In this overview you can see your:
The ‘uncleared’ status can be assigned to any credit card payment. In this case, the payment is placed ‘on hold’ by the MultiSafepay fraud filter. Transactions with the status ‘uncleared’ must be evaluated and either accepted or refused by the merchant. We would like to emphasize that our automated fraud filter detects an increased risk …
In order to be able to import an accountant export from your MultiSafepay Control into your Exact Globe account, you will need to provide an additional international bank account number (IBAN). However, bear in mind that this is just for Exact to be able to process this kind of operation and the account number can therefore be a “dummy” account.
In order to be able to import an accountant export from your MultiSafepay Control into your Exact Online account, you will need to provide an additional international bank account number (IBAN). However, bear in mind that this is just for Exact to be able to process this kind of operation and the account number can therefore be a “dummy” account.
In order to be able to import an accountant export from your MultiSafepay Control into your Twinfield account, you will need to provide an additional international bank account number (IBAN). However, bear in mind that this is just for Twinfield to be able to process this kind of operation and the account number can therefore be a “dummy” account.
In order to generate a MT940 report within your MultiSafepay Control, please follow these steps:
In the MT940 report, all incoming and outgoing completed transactions are displayed in the specified period in which you …
Refunding more than the stated amount of the original transaction is now possible for certain payment methods and can be activated in MultiSafepay Control. This can be useful, for example, for merchants willing to cover the costs incurred by a customer when sending an order back by post.
This only applies to payments originally received with a debit payment method. Credit cards and post-payment …
Since 2016, MultiSafepay has expanded its payment services by including so-called acquiring services for some payment methods. This means that for payment methods such as Bancontact, MultiSafepay can offer end-to-end payment processing and reporting services, which contributes to increased availability and reliability. As a result, we were required to start …
You will be able to pay out funds to your business bank account anytime, as soon as your MultiSafepay Control account has been fully activated. Of course, payouts cannot be carried out if the balance of your account is negative (in case of refunds, chargebacks or fees) or if this feature is deactivated by the Risk Team for any reason.
There are two ways for merchants to withdraw funds, either …
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