Finance


About VAT

Why does MultiSafepay charge VAT?

In 2016, MultiSafepay began acting as acquirer for some payment methods to offer end-to-end payment processing and reporting services, and increase availability and reliability. As a result, we were required to start charging VAT.

If you provide us with your local VAT registration number to include in our monthly invoice, standard Dutch VAT of 21% can be …

Adding funds to your MultiSafepay balance

To add funds to your MultiSafepay Control account, follow these steps:

  1. Log in to your MultiSafepay Control account.
  2. On the left side of the page, select Finance > Fund account.
  3. Select the currency and amount you want to add to your account.
  4. Select the payment method you want to use for the transaction.
  5. To complete the payment, click Send.
Evaluating uncleared credit card transactions

If a credit card payment receives an Uncleared transaction status, it means that MultiSafepay’s automated fraud filter has placed the payment on hold. The fraud filter detects increased risk of fraud, but doesn’t prevent all fraudulent payments. Not every payment the filter places on hold is necessarily fraudulent.

There are risks associated with accepting credit card payments. You …

Generating MT940 reports

MT940 reports list all incoming and outgoing completed transactions for a specified period, and the associated costs.

To generate an MT940 report in your MultiSafepay Control, follow these steps:

  1. Log in to your MultiSafepay Control account.
  2. Go to Reports > Accountant export.
  3. In Data Selection, select a date range.
  4. In the Report Type field, select MT940.
  5. Click Generate report.
Paying out funds from your MultiSafepay Control

You can pay out funds from your MultiSafepay Control to your business bank account any time, except if:

  • Your MultiSafepay Control account is not yet fully activated.
  • Your account balance is negative.
  • The Risk Team has deactivated this feature for any reason.

To make a payout to a different bank account than the one activated in your MultiSafepay Control, you must first add it under Business …

Paying refunds

Tp pay refunds, follow these steps:

  1. Log in to your MultiSafepay Control account.
  2. In the Dashboard, select Transactions > Transaction overview.
  3. Select the Completed transaction you want to refund.
  4. Under Order summary, check the detailed description of the payment.
  5. To initiate the refund, click Refund order.

For questions about refunds or transactions, email the Support Team at …

Refunding more than the original transaction value

You can refund customers more than the value of the original transaction, e.g. if you want to cover the customer’s postage costs when returning an order.

This option is only available for debit card transactions, and not for credit cards or post-payment methods. A maximum ammount limit applies.

To enable this option:

  1. Email your request to your account manager at [email protected]
Setting up Exact Globe and Exact Online

You can export MultiSafepay MT940 accountant reports from your MultiSafepay Control and import them into your Exact Globe or Exact Online account.

You must first provide Exact with an additional international bank account number (IBAN). This can be a dummy, or placeholder, IBAN.

Generating dummy IBANs

  1. Go to IBAN Calculator – Calculate an IBAN.
  2. From the Country drop-down menu, select The …
Setting up Twinfield

You can export MultiSafepay MT940 accountant reports from your MultiSafepay Control and import them into your Twinfield account.

You must first provide Twinfield with an additional international bank account number (IBAN). This can be a dummy, or placeholder, IBAN.

Generating dummy IBANs

  1. Go to IBAN Calculator – Calculate an IBAN.
  2. From the Country drop-down menu, select The Netherlands.
  3. Under …
Viewing your daily balance in MultiSafepay Control

To view the daily balance in your MultiSafepay Control account, go to Finance > Daily Balance.

There you can see your:

  • Balance and closing balance date
  • Payout amounts, transactions, and status
  • Payouts sent to the bank
  • Bank description
  • IBAN and Swift

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Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Falls Sie eine deutschsprachige Erklärung bevorzugen, kontaktieren Sie bitte Ihren Kundenbetreuer.

Prefieres tener la explicación en Español? Contacta con tu gerente de cuentas.

Vous préférez une explication en français? Contactez votre gestionnaire de compte.