In 2016, MultiSafepay began acting as acquirer for some payment methods to offer end-to-end payment processing and reporting services, and increase availability and reliability. As a result, we were required to start charging VAT.
If you provide us with your local VAT registration number to include in our monthly invoice, standard Dutch VAT of 21% can be …
To add funds to your MultiSafepay Control account, follow these steps:
If a credit card payment receives an Uncleared transaction status, it means that MultiSafepay’s automated fraud filter has placed the payment on hold. The fraud filter detects increased risk of fraud, but doesn’t prevent all fraudulent payments. Not every payment the filter places on hold is necessarily fraudulent.
There are risks associated with accepting credit card payments. You …
MT940 reports list all incoming and outgoing completed transactions for a specified period, and the associated costs.
To generate an MT940 report in your MultiSafepay Control, follow these steps:
You can pay out funds from your MultiSafepay Control to your business bank account any time, except if:
To make a payout to a different bank account than the one activated in your MultiSafepay Control, you must first add it under Business …
Tp pay refunds, follow these steps:
For questions about refunds or transactions, email the Support Team at …
You can refund customers more than the value of the original transaction, e.g. if you want to cover the customer’s postage costs when returning an order.
This option is only available for debit card transactions, and not for credit cards or post-payment methods. A maximum ammount limit applies.
To enable this option:
You can export MultiSafepay MT940 accountant reports from your MultiSafepay Control and import them into your Exact Globe or Exact Online account.
You must first provide Exact with an additional international bank account number (IBAN). This can be a dummy, or placeholder, IBAN.
You can export MultiSafepay MT940 accountant reports from your MultiSafepay Control and import them into your Twinfield account.
You must first provide Twinfield with an additional international bank account number (IBAN). This can be a dummy, or placeholder, IBAN.