Chargebacks
What is a chargeback?
Customers who disagree with or do not recognise a transaction that is charged to their credit card can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme (e.g. Mastercard or Visa) will notify MultiSafepay and reclaim the transaction amount from the merchant.
What is a retrieval?
If a customer does not recognise a transaction that is charged, the cardholder …
Dispute Chargeback?
For questions or providing documentation you can submit your email to [email protected]
Customers who disagree with or do not recognize a transaction that is charged to their credit card can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme (e.g. Mastercard or Visa) will notify MultiSafepay and reclaim the transaction amount from the merchant.
Visa …
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