Frequently Asked Questions
- Are charging fees allowed?
- Can I exclude referrals in Google Analytics?
- Can I add SPF DNS records for the emails MultiSafepay sends?
- Can I download old versions of the MultiSafepay plugins?
- Can I track payment metrics in Google Analytics?
- Can I use MultiSafepay when I have a Wix webshop?
- Can I use MultiSafepay when I have an Odoo webshop?
- How can I edit the email address listed under 'Financial email'?
- Logos of payment methods and MultiSafepay
- What currencies and languages are supported by MultiSafepay?
- What is the IP range from MultiSafepay?
- Which currencies are supported by MultiSafepay?
- How can I fund my MultiSafepay account?
- How can I pay out the funds on my MultiSafepay account?
- How can I perform a refund?
- How do I set-up my Exact Online platform?
- How is the VAT charged?
- How to generate a MT940 export
- Is reverse-charging VAT possible?
- What is an MT940 file?
- When are the VAT charges settled in my account?
- Where can I find the VAT invoice?
- Why is MultiSafepay charging VAT?
- Can customers request to have data deleted/removed in accordance with the right ‘Privacy by Design’?
- Does MultiSafepay have a Data Protection Officer?
- Does MultiSafepay have a standard processing agreement?
- Does MultiSafepay perform a pen test regularly in order to test security measures?
- Is the acquired data used for commercial purposes?
- Is the stored data anonymized?
- What happens with the data after it is no longer used?
- What steps does MultiSafepay take to ensure data protection?
- Where does MultiSafepay store data?
- Who can access/view the acquired data and for what purpose?
Risk and Fraud
- How does MultiSafepay prevent fraud and minimize risks?
- My company has taken over an existing webshop. What should I do?
- What do I need to know about credit card payments?
- What is 3D Secure?
- What is an uncleared transaction?
- What is PSD2?
- Does PSD2 influence my webshop?
- Can I still apply surcharges?
- Do I need to perform any change on my MultiSafepay Control?
- Can I apply surcharges to consumers outside the European Union?
- Do I need to do anything if I do not apply surcharges?
- Are there any products or services that cannot be sold?
- Can I test with MultiSafepay?
- Getting started
- Global setting vs site level (activating payment methods)
- Guidance notes: Ultimate Beneficial Owner form
- How do I know which documents I need to submit and/or which data to post on my website?
- How do I pay out the balance on my MultiSafepay account to my business bank account?
- How does the Account Approval works?
- How many websites can I add to my MultiSafepay account?
- I want to process payments using MultiSafepay, but I still have a contract with a different PSP. Is that a problem?
- Test Payment Details
- When can I pay out the balance on my MultiSafepay account to my business bank account?