Frequently Asked Questions
- Can I disable Second Chance through API?
- Does MultiSafepay still offer the XML API?
- How does the notification URL work?
- Lifetime of a payment link
- What does Locale do?
- Why request the IP address of the customer?
- How can I fund my balance in my MultiSafepay Control?
- How can I perform a refund?
- How do I set-up my Exact Globe platform?
- How do I set-up my Exact Online platform?
- How is the VAT charged?
- How to generate an MT940 report
- Is reverse-charging VAT possible?
- Refund more than original amount
- When are the VAT charges settled in my account?
- Where can I find the VAT invoice?
- Why is MultiSafepay charging VAT?
- Withdrawing funds from my MultiSafepay Control?
- Can customers request to have data deleted/removed in accordance with the right ‘Privacy by Design’?
- Does MultiSafepay have a Data Protection Officer?
- Does MultiSafepay have a standard processing agreement?
- Does MultiSafepay perform a pen test regularly in order to test security measures?
- Is the acquired data used for commercial purposes?
- Is the stored data anonymized?
- What happens with the data after it is no longer used?
- What steps does MultiSafepay take to ensure data protection?
- Where does MultiSafepay store data?
- Who can access/view the acquired data and for what purpose?
- Can I add SPF DNS records for the emails MultiSafepay sends?
- Can I download old versions of the MultiSafepay plugins?
- Can I exclude referrals in Google Analytics?
- Can I track payment metrics in Google Analytics?
- Can I use MultiSafepay when I have a Wix webshop?
- Can I use MultiSafepay when I have an Odoo webshop?
- Currencies supported by MultiSafepay
- How can I edit the email address listed under 'Financial email'?
- Languages supported by MultiSafepay
- Logos of payment methods and MultiSafepay
- What is the IP range from MultiSafepay?
- Are there any products or services that cannot be sold?
- Can I test with MultiSafepay?
- Getting started
- Global setting vs site level (activating payment methods)
- Guidance notes: Ultimate Beneficial Owner form
- How do I know which documents I need to submit and/or which data to post on my website?
- How do I pay out the balance on my MultiSafepay Control to my business bank account?
- How does the Account Approval works?
- How many websites can I add to my MultiSafepay Control?
- I want to process payments using MultiSafepay, but I still have a contract with a different PSP. Is that a problem?
- Test Payment Details
- When can I pay out the balance on my MultiSafepay Control to my business bank account?
- What is PSD2?
- Does PSD2 influence my webshop?
- Can I still apply surcharges?
- Do I need to perform any change on my MultiSafepay Control?
- Can I apply surcharges to customers outside the European Union?
- Do I need to do anything if I do not apply surcharges?
Risk and Fraud
- Transaction monitoring
- Why is MultiSafepay requesting a deposit?
- Periodical review
- Accepting uncleared credit card payments, how and why?
- Change of company details, what should I do?
- How does MultiSafepay prevent fraud and minimize risks?
- New bank account?
- What do I need to know about credit card payments?
- What is 3D Secure?