AfterPay is a widely used BNPL method in the Netherlands and Belgium. AfterPay bears the risk and guarantees settlement.
Read how AfterPay can benefit your business on multisafepay.com
This diagram shows the flow for a successful transaction. Click to magnify.
The table below sets out the order status and transaction status for payments and refunds.
|Description||Order status||Transaction status|
|AfterPay has authorized the transaction and the funds are awaiting capture. You can still cancel. |
❗️ To capture the funds, when you ship the order you must manually change the order status to shipped.
|The funds are captured. |
You can no longer cancel. You can only refund.
|MultiSafepay has collected payment.||Shipped||Completed|
|AfterPay has declined the transaction. |
Only the customer can contact AfterPay to find out why (for privacy and compliance reasons).
|AfterPay authorized the transaction, but you or the customer cancelled it before capture.||Void||Void/Cancelled|
|AfterPay authorized the transaction, but you didn't ship within 90 days of creating the transaction or the customer didn't complete payment.||Expired||Expired|
|Refunds: Refund initiated.||Initialized||Completed|
|Refunds: Refund complete.||Completed||Completed|
You need to contact AfterPay to activate it for your account.
How to activate AfterPay
- Create order > Pay later order.
- Examples > AfterPay direct/redirect.
shopping_cartobject is required for all BNPL orders. See Recipes – Include shopping_cart in order.
- Transactions expire after 90 days.
AfterPay is supported in:
- Craft Commerce
- Drupal 8
- Magento 1 & Magento 2
- PrestaShop 1.6 and 1.7
- Shopware 5 and 6
To test AfterPay payments, see Testing.
Different billing and shipping addresses are supported.
The Transaction details page in your dashboard only shows the billing address. To retrieve other details, see API reference – Get order.
If the customer returns some items from the order and this takes a long time to verify, you can pause the collection period for 2 to 4 weeks.
Phone +31 207 230 230 or email [email protected]
When paying with a gift card and AfterPay, customers must enter the gift card details before placing their order, i.e. on your checkout page.
This is because AfterPay collects and require precise order specifications. Our platform would interpret the gift card as a discount and generate incorrect order information, e.g. tax calculations.
You are solely responsible for this in your integration.
When you ship the order, you must manually change the order status from Completed to Shipped to:
- Capture the funds
- Trigger sending the invoice to the customer
- Prevent the order from expiring
How to change order status to shipped
In your dashboard
- Sign in to your MultiSafepay dashboard .
- Go to Transactions > Transactions overview.
- Search for the transaction, and click to open the Transaction details page.
- Under Order details, click Change order status.
- Change the status to Shipped.
- Send the customer the track and trace details, if relevant.
In your backend
If you change the order status in your backend, the following ready-made integrations pass the updated status to your dashboard automatically:
- Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
- Shopware 5: When you set the order to Delivered in your backend.
For other ready-made integrations, make an update order API request.
Note: Some third-party plugins may not support updating the status via our API.
Due to changes to the Wet op het consumentenkrediet, merchants who apply surcharges to BNPL methods are now deemed credit providers under article 7:57 of the Burgerlijk Wetboek. This requires a permit from the Authority for Financial Markets (AFM).
AfterPay therefore strongly recommends discontinuing any surcharges.
For more information, see AfterPay – Merchant support .
Email [email protected]
Updated 1 day ago