AfterPay is a widely used BNPL method in the Netherlands and Belgium. AfterPay bears the risk and guarantees settlement.

Read how AfterPay can benefit your business on

CountriesThe Netherlands, Belgium
Payment pagesYes (current version only)
Activate at site level in your dashboard.
RefundsYes: Full, partial, and API refunds

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

AfterPay payment flowAfterPay payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
AfterPay has authorized the transaction and the funds are awaiting capture. You can still cancel.
❗️ To capture the funds, when you ship the order you must manually change the order status to shipped.
The funds are captured.
You can no longer cancel. You can only refund.
MultiSafepay has collected payment.ShippedCompleted
AfterPay has declined the transaction.
Only the customer can contact AfterPay to find out why (for privacy and compliance reasons).
AfterPay authorized the transaction, but you or the customer cancelled it before capture.VoidVoid/Cancelled
AfterPay authorized the transaction, but you didn't ship within 90 days of creating the transaction or the customer didn't complete payment.ExpiredExpired
Refunds: Refund initiated.InitializedCompleted
Refunds: Refund complete.CompletedCompleted


You need to contact AfterPay to activate it for your account.

How to activate AfterPay
  1. To check you are eligible for AfterPay, email [email protected]
  2. For new AfterPay clients, apply directly to AfterPay:
  3. For existing AfterPay clients, to activate AfterPay for your MultiSafepay account, email AfterPay Sales at [email protected]



Ready-made integrations

AfterPay is supported in:


To test AfterPay payments, see Testing.

User guide


Different billing and shipping addresses are supported.
The Transaction details page in your dashboard only shows the billing address. To retrieve other details, see API reference – Get order.

Collection period

If the customer returns some items from the order and this takes a long time to verify, you can pause the collection period for 2 to 4 weeks.

Phone +31 207 230 230 or email [email protected]

Gift cards

When paying with a gift card and AfterPay, customers must enter the gift card details before placing their order, i.e. on your checkout page.

This is because AfterPay collects and require precise order specifications. Our platform would interpret the gift card as a discount and generate incorrect order information, e.g. tax calculations.

You are solely responsible for this in your integration.


When you ship the order, you must manually change the order status from Completed to Shipped to:

  • Capture the funds
  • Trigger sending the invoice to the customer
  • Prevent the order from expiring
How to change order status to shipped

In your dashboard

  1. Sign in to your MultiSafepay dashboard .
  2. Go to Transactions > Transactions overview.
  3. Search for the transaction, and click to open the Transaction details page.
  4. Under Order details, click Change order status.
  5. Change the status to Shipped.
  6. Send the customer the track and trace details, if relevant.

In your backend

If you change the order status in your backend, the following ready-made integrations pass the updated status to your dashboard automatically:

  • Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
  • Shopware 5: When you set the order to Delivered in your backend.

For other ready-made integrations, make an update order API request.

Note: Some third-party plugins may not support updating the status via our API.


Due to changes to the Wet op het consumentenkrediet, merchants who apply surcharges to BNPL methods are now deemed credit providers under article 7:57 of the Burgerlijk Wetboek. This requires a permit from the Authority for Financial Markets (AFM).

AfterPay therefore strongly recommends discontinuing any surcharges.

For more information, see AfterPay – Merchant support .



Email [email protected]

Top of page

Did this page help you?