Errors explained

Handling errors

This page lists errors you may encounter in transaction responses or statuses, or under Offline actions in your MultiSafepay dashboard, and possible causes.

Error 1000: Unknown message type

The payment method is disabled or unavailable.

To check the payment method settings for your MultiSafepay account, email [email protected]

Error 1001: Invalid amount

The create order request contains an …

HTTP errors

Note: HTTP errors don’t necessarily originate from the MultiSafepay platform. They are generic errors you can encounter while browsing the web.

The following table lists the most common HTTP error codes and descriptions:

Error Description
HTTP 200: OK The page is responding correctly but is missing the text OK in the body.
HTTP 301: Moved permanently The page has moved …


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Other languages

For an explanation in another language, contact your account manager.