Second Chance report


The Second Chance report provides an overview of all transactions:

  • By payment method or country
  • Declined
  • Retried and completed
  • Retried and completed with a different payment method
  • Completed with Second Chance

Supported format: Excel

Report contents

  • Report created: the date the report was generated
  • Merchant ID: your MultiSafepay account number
  • Date from: the start date of the reporting period
  • Date till: the end date of the reporting period
By payment method or country

Column Description
Paymentmethod The payment method
Country The country where the transaction took place
Completed The number of completed transactions
Declined The number of declined transactions
Retry completed The number of transactions that were completed after retrying
Retry completed diff paymentmethod The number of transactions completed after retrying with a different payment method
Perc completed The percentage of all transactions that were successfully completed

Other sections

Column Description
Created The time the transaction was created
Maintransaction MultiSafepay’s transaction reference number
Paymenttype The payment method
Country The country where the transaction took place
Email The customer’s email address
Merchant ID Your unique identifier for the order
Declined:
Reason Any reason why the transaction was declined
Retried and completed:
Result Any additional information about the transaction
Different payment method:
Original The original payment method
Retry The payment method used to retry
Result Any additional information about the transaction
Completed with Second Chance:
Amount The amount paid
Totals The total number of transactions, and total amount paid

Requesting reports

To request a Second Chance report, email your account manager at [email protected]

Feedback

Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.