Account users


Your MultiSafepay account can have an unlimited number of authorized users. All users on one account share the same secure code. You can disable but not delete users.

User permission profiles

User Permissions
Administrator Access all functionalities
Basic View all transactions
Generate payment links
DisableBalance Cannot view the account balance
Refund Create refunds
View all transactions
Generate payment links
Reporting View all transactions and the account balance
Create and download reports
Generate payment links
Technical View all transactions
Add and edit websites and payment pages
Edit email templates
Resend offline actions
Uncleared View all transactions
Accept or decline uncleared transactions

Adding users

Adding users to your account

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Settings > User management.
  3. Click Add new user in the top right corner.
  4. Enter the new user’s:
    • User name
    • Full name
    • Password
    • Email address
  5. From the Status list, select Active.
  6. Under Rights on the right side of the page, select the appropriate user permissions check boxes. See User permissions overview below.
  7. Click Add user in the top-right corner.

Two-factor authentication

Two-factor authentication (2FA) is an optional, additional layer of security for data in your MultiSafepay account. It is supported in every country.

When enabled, users must verify their identity with a password, and a 6-digit token generated in the user’s MultiSafepay mobile app for every sign in.

  • You can only connect a mobile device to one user, and each user to only one mobile device.
  • After 5 unsuccessful token inputs, the user’s account is blocked and can only be unblocked by an administrator.
  • If a user loses their 2FA device, disable and re-enable 2FA on their account.

Download the MultiSafepay app for:

Enabling 2FA

Only administrators can enable 2FA.

Enabling 2FA

  1. Sign in to your MultiSafepay dashboard.
  2. Go to User management.
  3. Click the name of the user you want to enable 2FA for.
  4. On the User details page, from the Two-factor list, select Enable.
  5. Click Save changes.

Configuring 2FA

Users must then configure 2FA the first time they sign in to the dashboard after 2FA is enabled.

Configuring 2FA

  1. Sign in to your MultiSafepay dashboard on your laptop or PC.
    A dialog requesting a 6-digit token appears.
  2. In the MultiSafepay app, tap More in the bottom-right corner.
  3. Tap Authenticator.
  4. Copy the 6-digit token (remains visible for 30 seconds) from your mobile device to the 2FA dialog on your computer or laptop.

Support
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Other languages

For an explanation in another language, contact your account manager.